Senior Cloud Operations Engineer

Position Summary

At HHAeXchange, we believe that healthcare should be simple, effective, and transparent. Since 2008, HHAeXchange has been at the forefront of delivering better homecare by helping payers and providers achieve operational efficiency, increase compliance, and improve patient outcomes. Today, HHAeXchange is the premiere homecare management software for the home and community-based services (HCBS) population. HHAeXchange is the state EVV aggregator for four states and serves more than 5,000 HCBS providers across the United States.

HHAeXchange has seven offices on three continents and more than 700 hard-working, diverse, and dedicated employees. HHAeXchange is proud to have made the Inc. 5000 List of America’s Fastest-Growing Private Companies for the past eight years in a row and has also made the Inc. 5000 Regionals: New York City Metro list in 2022.

We are seeking a talented and experienced Senior Cloud Operations Engineer who will be highly skilled and can work independently. They will be responsible for supporting and maintaining a large multi-account AWS and on-premise data center environments, writing Infrastructure as Code (IaC) and supporting DevOps team in their projects. The candidate must have strong communication skills. We are migrating all our systems to AWS and projects range from simple AWS tasks to very complex modernization projects. Most importantly, the candidate will have a strong passion and aptitude for learning new skills.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Open to candidates residing in Virginia with preference to candidates closer to Ashburn, Virginia.

Essential Job Duties

• Assist in maintaining a large multi-account AWS infrastructure
• Monitoring and performing on-going maintenance on servers and network equipment.
• Providing IT support to staff and customers, as well as responding to the server and network issues.
• Manage troubleshooting and resolve critical technical issues within the data center and cloud environments.
• Installation, support and decommissioning of rack servers, storage systems and network equipment
• Coordinate with other teams to meet goals and deadlines
• Improve the monitoring system
• Troubleshoot issues and solve problems where needed
• Identify and implement changes to optimize system performance
• Assist DevOps team in their large infrastructure projects
• Design and develop cloud operation solutions that benefit all engineering teams (AWS VPN, Workspace)
• Eager to learn and implement new solutions on AWS

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

☒ Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

• Experience managing data center environments
• Expertise in one major cloud vendor, AWS strongly preferred
• In-depth knowledge of data center environments, servers, and network equipment.
• Extensive experience in installing, monitoring, and maintaining data center equipment.
• Strong system engineering background
• Expert Knowledge of various operating systems Linux (Ubuntu, CentOS), Windows Server
• Familiarity with scripting languages, Bash, Python
• Familiarity with Infrastructure as code concepts, (IaC), Terraform or CloudFormation
• Familiarity with version control systems (Git, Bitbucket)
• Familiarity with identity management and permission control (LDAP, Active Directory, IAM)
• Solid understanding of networking concepts (Subnetting, VLAN, NAT) and high-level AWS networking knowledge (TGW, VPC Peering, Flow Logs, VPG)
• Understanding of different storage systems
• Familiarity with cost control on cloud (FinOps)
• Ability to implement design patterns for distributed systems
• Solid understanding of hybrid cloud environments
• Comfortable collaborating with team-mates working from around the globe
• Willingness to respond to network and server issues after hours
• Technical certifications (AWS Solution Architect Associate or Professional) preferred

The base salary range for this US-based, full-time, and exempt position is $110K-$140K, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.