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Administrative Assistant

Home Care Assistance
Naples, FL
  • Posted: over a month ago
  • Other
Job Description

For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our video to learn more about TheKey.

Job Summary 

As the Administrative Assistant you are responsible for supporting the office by ensuring proper support is provided to the overall business including invoicing and client service practices of the Care Management  office

Essential Duties and Responsibilities:


  • Facilitate and assist field care managers and office employees with any work related administrative issue
  • Answer phones, greet and direct the public in a polite and professional manner
  • Assist with special projects
  • Communicate on telephone/zoom video with clients and or families regarding any customer service or invoicing concern
  • Perform daily bank reconciliation
  • Process bi-weekly payroll independent contractors
  • Liaison to Corporate payroll, including commission reconciliation
  • Liaison to Corporate finance for client billing
  • Monitor billing information, including rates and hours, on a weekly basis to ensure errors are caught before invoices are produced
  • Maintain an effective process for onboarding new clients, including production of welcome letters, introductory telephone calls, confirmation of key billing information and preferences, and smooth collection of outstanding invoices
  • Prepare communications other correspondence
  • Perform additional duties and errands as assigned by your supervisor and staff

Required Skills, Education and Certifications:

  • High school diploma or equivalent education required
  • 3 years of administrative assistant experience
  • Knowledge of appropriate software including: Microsoft Word, Excel, and Google products, Microsoft PowerPoint and Adobe Acrobat
  • Excellent customer service and problem-solving skills
  • Excellent verbal and writing skills
  • Detail-oriented with the ability to keep up with fast paced processes

TheKey recommends all internal corporate and field office employees to be fully vaccinated. If you are subject to a state/local vaccine and/or booster mandate, you will be required as a condition of employment to present proof of vaccination or subject to applicable law concerning exemptions/accommodations.

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.



Home Care Assistance


Naples, FL
34109 USA



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