-Holtec Security International - Junior System Administrator
Holtec International
Camden, NJ
- Expired: February 28, 2023. Applications are no longer accepted.
HSI Junior System Administrator
Description:
HSI is excited about our continued growth and are seeking a Junior System Administrator to manage our server infrastructure. The successful candidate will have working knowledge of Microsoft Windows environments, Active Directory, DNS, DHCP, TCP-IP, PC hardware, user and group management, remote access and general network/information security. Candidates must also possess excellent interpersonal, verbal and written communication skills, documentation skills, and perform with minimal supervision.
Tasks and responsibilities include:
Qualifications:
Education, Experience, and Certifications:
Description:
HSI is excited about our continued growth and are seeking a Junior System Administrator to manage our server infrastructure. The successful candidate will have working knowledge of Microsoft Windows environments, Active Directory, DNS, DHCP, TCP-IP, PC hardware, user and group management, remote access and general network/information security. Candidates must also possess excellent interpersonal, verbal and written communication skills, documentation skills, and perform with minimal supervision.
Tasks and responsibilities include:
- Troubleshoot and resolve complex hardware & software issues in a timely manner
- Record all client inquiries in ticketing system; from initial call to incident resolution
- Perform on-site troubleshooting of hardware, network, & software
- Serve as point of escalation for helpdesk staff
- Perform new software/hardware installations, configurations, and upgrades
- Build and deploy workstation images using RMM software
- Configure, maintain, & create workstation backups using backup tools
- Install, Configure, & Support MS Office Products
- Install and configure Broadband Internet modems, internal LAN Routers, Switches, NAS devices & WIFI
- Perform audits of systems and hardware
- Maintains the integrity and security of servers and systems
- Configure and troubleshoot issues on Microsoft Surface devices
- Diagnose and resolve issues with Google Apps for EDU
- Use RMM software to diagnose issues and perform automation tasks
- Assist customers in gaining access to various systems and servers
- Ability to understand & articulate root cause on client issues
- Work closely with the team to resolve or properly close aging tickets
- Manage individual queue of tickets and respond, document, and close in a timely manner.
- Ensure the highest level of customer satisfaction
Qualifications:
- Excellent analytical abilities, project and time management skills, with ability to work on multiple projects simultaneously
- Windows Server Operating Systems (2012 to 2019)
- Active Directory management
- Group Policy Management
- Incident management and troubleshooting skills
- Windows file shares and security administration
- Windows 7 and 10 Desktop Operating Systems
- Provides advice and training to end-users
- Maintains current knowledge of relevant technologies as assigned
- Excellent Customer Service Skills.
- Microsoft 365 and Azure Experience
- Clear understanding of networks, including LAN/WAN/VPN, routers, switches, servers
- Experience with RMM software
- Imaging software experience
- Multifactor Authentication
- Desktop-based hardware support experience with Windows 7 and Windows 10 systems
- Knowledge and experience of troubleshooting and setup of computer hardware, network devices & peripherals
- Networking Experience in troubleshooting connectivity issues, DHCP, DNS
- Experience removing viruses/malware/spyware
- Self-motivated with the ability to follow directions, complete time-sensitive tasks, and meet deadlines with minimal supervision in a fast-paced and high stress environment
- Strong planning and organizational skills; with the ability to document processes and procedures
- Excellent oral and written communication skills; including the ability to interact with people at various levels
- Passionate about providing excellent customer service and follow-through to completion
Education, Experience, and Certifications:
- 3+ years of providing desktop support with some in Level 2 or System Admin
- Professional certifications (HDI-DST, MCSA, CompTIA A+) are a plus
- Associate's or Bachelor's degree in Computer Science, IT, Engineering, Science or related field is a plus
Holtec International
Address
Camden, NJ
08105
USA
Industry
Technology
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