Job Description COMPANY OVERVIEW The Holiday Inn – Fargo is a full-service hotel committed to empowering the success and well-being of our employees by offering career paths in all areas of the hotel. From back of the house positions in our kitchen and housekeeping departments, to front-facing positions like guest service or restaurant serving, we’re sure you’ll find the perfect fit within our hotel! We are looking for those who are dynamic, resourceful and ready to jump into any situation to give a helping hand. If you are a positive person and have a genuine interest in the well-being of others around you, we invite you to apply today!
You make us who we are. JOB SUMMARY As Guest Service Representative/Porter, you are the first and last impression on our guests. You are responsible for picking up our guests, driving them safely to their destination, check-in, check-out, front desk operations, and many other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the shuttle, front desk, lobby, and surrounding areas.
If you are friendly, personable, and have a talent for connecting with individuals from all walks of life, this may be just the job for you! RESPONSIBILITIES • Ensure every guest is greeted and welcomed in a unique and personable way upon arrival. • Drive a large vehicle safely while giving our guests a warm, comfortable trip • Book guest hotel reservations. • Register guests to the hotel, verifying reservation, personal information and securing payment information. • Answer and route calls as appropriate; take guest messages with accuracy. • Promote the brand loyalty program and provide recognition and benefits to all present members. • Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner. • Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level. • Responsible for cash drawer contents and transactions during shift. • Maintain accurate records including cash flows, registration cards, reservation cards, and property walks. • Process all market and retail transactions for the guests. • Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions. • Maintain appropriate market inventory levels, restocking when necessary. • Handle confidential information, including guest records, with a high degree of integrity. QUALIFICATIONS • High School Graduate or GED required. • Must be 21 years old with a clean driving record. • Knowledge of front desk operations and procedures, guest services and hotel services. • Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests. • Able to work independently and desire to participate as part of a team. • Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred. • Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. • Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. • Demonstrate genuine care for customers and employees. • Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. • Able to work in a fast-paced environment. BENEFITS • Associate Hotel Discounts Worldwide! • PTO Accrual from day one! • Health, Dental and Vision Insurance • 401(k) with Employer Match • Short Term & Long Term Disability Insurance • Paid Life Insurance • Employee Assistance Program