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Assistant Executive Housekeeper

Holiday Inn Express
Fargo, ND
  • Expired: April 17, 2021. Applications are no longer accepted.

COMPANY OVERVIEW

Choosing a career with Holiday Inn Express isn't just about creating special moments for our guests. For us, it’s about giving you the tools to take charge of your path and grow an incredible and rewarding career!

We are always looking for great people to join our team - those who are dynamic, resourceful and ready to jump into any situation to give a helping hand. If you are a positive person and have a genuine interest in the well-being of others around you, we invite you to apply today!  We want you to feel part of something special where you can learn and achieve. When you join us, we want you to be that spark that makes us even better!

 

 

JOB SUMMARY:

As Assistant Executive Housekeeper, you will be responsible for aiding in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests.  This position is that of a working manager, where time would be split between room inspections, team member supervision, and laundry as well as cleaning rooms on some days. If you have a great attention to detail, take pride in your work, and can lead by example, we invite you to apply!

RESPONSIBILITIES

  • Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area to ensure product quality standards are met and that optimum service is provided to hotel guests.
  • Educate and train all employees in compliance with hotel standards. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
  • Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
  • Carry out special needs and requests of the guests, VIP’s and repeat visitors.
  • Assist with tracking inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and ordering needed supplies and amenities on monthly/quarterly basis.
  • Assist Executive Housekeeper with implementing and maintaining ongoing general cleaning programs.
  • Assist Executive Housekeeper with conducting monthly department meetings with housekeeping staff.
  • Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees.
  • Assist in resolving guest complaints regarding service and/or room cleanliness.
  • Stay mindful of monthly budget, keeping in communication with the Executive Housekeeper for potential budget discrepancies and any additional staffing requests, if needed.

QUALIFICATIONS

  • Previous hotel housekeeping experience preferred; previous supervisory experience also preferred.
  • Knowledge of housekeeping and laundry operations and procedures.
  •  Knowledge of proper use and storage of cleaning chemicals.
  • Knowledge of equipment such as vacuums, commercial washers and dryers.
  • Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.
  • Able to use tact and understanding when dealing with a variety of employee relations and customer service problems, including stressful and highly emotional situations.
  • Able to prioritize and organize work assignments and delegate responsibilities.
  • Demonstrate genuine care for customers and team members.
  • Able to work in a fast paced environment.
  • Able to work independently and as part of a team.
  • Able to access and input information into computer.

BENEFITS

  • Associate Hotel Discounts Worldwide!
  • PTO Accrual from day one!
  • Health, Dental and Vision Insurance
  • 401(k) with Employer Match
  • Short Term & Long Term Disability Insurance
  • Paid Life Insurance
  • Employee Assistance Program

 

 

Holiday Inn Express

Address

Fargo, ND
58103 USA

Industry

Housekeeping

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