Skip to Main Content
← Back to Jobs

Customer Service Associate

Hoists Direct Albemarle, NC
  • Expired: over a month ago. Applications are no longer accepted.

The position can be full time and based out of the Company’s Albemarle, NC. The customer relationship associate will work closely with the outside and inside sales team, as well as technical staff.

Job Responsibilities:
The customer relationship associate will provide general support to Hoists Direct customers, inside sales team members and outside sales personnel. Individuals in this position will have regular contact/communication with customers and third-party stakeholders. Responsibilities include:

  • Providing customer support under limited supervision alongside product specialists, outside sales team members and technical team members.
  • Produce reports and various correspondence.
  • Coordinating activities to include answering customer inquiries and questions, coordinating activities of product specialists, coordinating activities of technical team members and interfacing with stakeholders.
  • Preparation and maintenance of marketing material for outside sales personnel.
  • Inputting and maintaining internal databases.
  • Assisting and filling in for other staff.

Required Skills and Experience:

  • Excellent knowledge of personal computers, Microsoft excel and Microsoft word.
  • Excellent knowledge of social media platforms, including Facebook, Twitter and Instagram.
  • Ability to create power point presentations is a plus
  • Strong interpersonal and organizational skills.
  • Strong oral and written communication skills.
  • Ability to work independently under general instructions and handle multiple tasks.
  • Strong attention to detail.
  • Minimum Education: High school diploma or equivalent.
  • Compensation: Commensurate with experience

Hoists Direct

Why Work Here?

Growing company with a great culture.

Hoists Direct is a supplier of industrial hoists, overhead cranes, below-the-hook devices and winches. The company is a hoist specialist with dedicated in-house engineering resources to design custom overhead lifting and below-the-hook devices for complex industrial hoisting applications throughout North America. The company specializes in wire rope hoists, electric chain hoists, air hoists, manual hoists, overhead cranes, jib cranes, davit cranes, gantry cranes, below-the-hook lifting devices, air winches, electric winches and manual winches. The company operates an online catalog – – and sells direct to industrial end users. The company distributes all leading hoist, winch and overhead crane brands and offers free shipping to the lower 48 states for most products.


123 Charter Street Albemarle, NC 28001
Albemarle, NC