Senior ACH Analyst

Position is responsible for supporting the processing of payments and related activities. Additionally, involved in providing recommendations on how to improve processes or change the performance results directly relating to payment processing and supporting activities. As recommendations are approved, play a role in implementing the processes.

Essential Functions and Basic Duties

• Have analytical and critical thinking skills sufficient to make decisions regarding daily work that is complex in nature
• Coordination and processing of daily ACH and wire tasks
• Have comprehensive knowledge of ACH rules and regulations

• Ability to identify and manage multiple payments projects that drive the business forward
• Identifying, researching, and resolving member technical, operational, or procedural problems
• Documenting, tracking, and monitoring issue to ensure a timely resolution

• Work efficiently under conditions of multiple deadlines and changing priorities
• Function in a high-volume environment and within time constraints to meet deadlines
• Effectively handles internal and external member issues to ensure member satisfaction
• Backs up other departmental functions as necessary
• Acquires and maintains knowledge of all credit union products, services, promotions, and marketing materials

Leadership and Professionalism

• Fulfills Hiway’s Value Proposition, Member Promise and Employee Promise
• Meets performance goals
• Adheres to any and all current and/or future policies, procedures and guidelines
• Assumes all duties as assigned by management

Required Skills, Knowledge and Abilities

• Education- Bachelor's Degree; in Accounting, Business Administration, Economics, Finance, Mathematics, Statistics, or equivalent field, or equivalent work experience
• 5-8 years progressive experience in electronic banking and payments
• AAP certification
• Community Bank or Credit Union experience
• Project management experience a bonus
• Analytical interpretation and focus
• Excellent verbal and written communication skills
• Meticulous attention to detail
• Empowered to establish priorities, work independently, and proceed with objectives under minimal supervision
• Problem solving ability
• Knowledge of Microsoft Office Suite

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer (70% or more)
• Constant Use of hands/fingers for constant use of a computer or other office equipment
• Occasional stooping, kneeling, or crouching to maintain files
• Ability to talk/hear/see to communicate ideas and information so others will understand, and to observe details at close range

Our Company

At Hiway, we focus on people, not profits. As a member of our team, you will be working with a diverse and experienced group of people dedicated to helping members meet all their financial needs, where our associates are given the tools and opportunities to thrive and grow within their careers.

Hiway's foundation is based on making a difference in our members' lives and fostering strong, long-lasting relationships within our community. Since the early 1990s, Hiway associates have organized various opportunities to help our community through donations and volunteering. Hiway has supported financial literacy efforts in the schools for more than a decade, delivering hundreds of presentations and reaching more than 4,000 students since 2016. It is our vision to improve the quality of life of the communities we serve through education, scholarships, in-kind support, and volunteerism.

Our Commitment

Hiway has had a longstanding commitment to diversity, equity, and inclusion; partnering with the African American Credit Union Coalition is just one more step in that direction. To build upon this commitment, Hiway created an internal Diversity, Equity, and Inclusion (DE&I) Committee to champion ongoing training and education for all associates and increase collaboration and discussion surround diversity and inclusion between its staff and the company’s senior management.

Our Values

• Integrity: Do it right, build trust, uphold high standards, operate ethically, inspire honesty
• Engagement: Be positive, embrace change, invest in others, collaborate, share your passion
• Excellence: Do it well, analysis by example, exceed expectations, influence others, learn from mistakes
• Innovation: Be creative, provide solutions, take bold steps, influence change, encourage open minds
• Respect: Show care & compassion, be accepting, embrace diversity, show empathy, own the outcome
• Community: Make a positive impact, value people over process, build relationships, be passionate

• Remote work: Hybrid in office 2-3 days a week
  1. (Variable hours between 7:30 AM – 5:00 PM Monday –Friday and/or an occasional weekend/holiday