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Customer Service Specialist II

HireTalent Minneapolis, MN
  • Expired: 18 days ago. Applications are no longer accepted.
JOB SUMMARY

The Customer Service Specialist represents *** on open receivable collection efforts and drives resolution of obstacles preventing payment recovery.

ESSENTIAL FUNCTIONS

• Accountable for maximizing collection efforts of open receivables through effective negotiation and diligent follow-up.
• Professionally interact and document phone and email communications in appropriate systems with high degree of accuracy and precision.
• Utilize multiple applications and other required system tools to assist with timely closure of open receivables. Alert appropriate internal contacts of any inaccuracies with data in required systems so that corrective actions can be taken to remediate issues.
• Ability to work cross-functionally to resolve upstream process issues which delay the closure of open receivables.
• Flexibility to work between 7AM-10PM CST (M-F)

EDUCATIONAL/SKILL/EXPERIENCE REQUIREMENTS

• Strong customer service orientation. 2-4 years customer service experience required, with a strong preference for external client-facing experience
• BA degree preferred but not required
• Must have strong planning, organizational and motivational skills, be flexible, and must work well under pressure with the ability to manage multiple tasks efficiently
• Comprehensive working knowledge of PC in a windows environment, utilizing Microsoft Outlook, Word and Excel
• Excellent interpersonal and desire to work cross functionally with other teams
• Ability to professionally communicate (verbal and written) with end clients and all levels within the organization
• Experience in Accounts Receivable, Billing, Customer Services, or related areas in a high-volume environment preferred
• Analytical and problem-solving skills
• Detailed data entry

HireTalent

Address

Minneapolis, MN
55425 USA