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Product Specialist & Tech Support Engineer, Audio Visual

HireSparks AV Recruiting Whitlock Farms, GA
  • Posted: 8 days ago
  • $55,000 to $68,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

As part of their role, the Product Specialist & Tech Support Engineer is expected to:

• Provide onsite field support, product commissioning and occasional training to Systems Integrators deploying our products.

• Apply working knowledge and experience in AV (Audio Visual) products to achieve expert level in our products and systems.

• Maintain a working knowledge of competing products.

• Provide presales support advice to sales team and/or their customers on technically challenging projects, considering both technical feasibility as well as how the proposed solution would compare to competitive products.

• Diagnose product and systems related problems using recommended factory procedures and test equipment.

• Troubleshoot and repair products to PCB level.

• Interpret schematics and drawings.

• Test hardware and firmware to support customers, Engineering and the Sales team

• Handle technical support calls and emails from customers to include assessing product defects, explaining features, providing brief training, quoting repair and other services and manage RMAs among other related tasks.

• Maintain shop supplies and a parts inventory

Provide technical support and product operation assistance to customers. Minimum Requirements / Knowledge / Skills:

• Minimum 3 years bench or field tech experience with a professional video product manufacturer, end user facility, or system integration environment in any of the following sectors: pro-AV; broadcast; production; postproduction.

• Possess strong understanding of use cases and applications for use of high-end video processors, routers, switchers, and similar systems.

• Possess strong video engineering background. • Networking (IT) experience, a plus.

• Must be capable of conceptualizing and creating basic system design drawings aimed at assisting the sales team when relating complex solutions to their customers.

• Disciplined and problem-solving demeanor with an appetite for challenges to continuously build knowledge.

• Must be able to assist video systems’ designers in designs centered on Pro-AV / Broadcast products.

• Must be self-motivated.

• Must be willing to travel domestic and international (no more than 50% of the time).

• Good written and verbal communication skills.

• Reasonable presentation skills in front of customers.

• Professional demeanor.

• Team player. • Ability to work autonomously without field supervision.

• Ability to frequently lift and/or move up to 80 pounds

• Creative, detailed oriented with good personal planning and organizational skill.

• Computer skills including MS Office and CRM Systems (i.e. Salesforce.com) is required.

• Ability to frequently lift and/or move up to 80 pounds.

• Bachelor’s Degree (employment experience will be considered in lieu of a degree).

• CTS certification, a plus.

HireSparks AV Recruiting

Why Work Here?

A growing systems integrator, structured for success. Great Benefits & Opportunities for a long term career.

HireSparks AV Recruiting is the premier Executive Search Firm dedicated to the Audio Visual Integration & Manufacturing Industries. We employ only veteran Audio Visual Recruiters who have years of experience recruiting either in an internal AV Manufacturer / Integrator role or as "The AV Recruiter" at a search firm that serves multiple markets. 100% of our team are remote, allowing us to attract the best talent, anywhere in the world. We then focus on giving them the best and most effective tools available and developing them into the most effect recruiters possible. We also share far more of our fees with Recruiters, further attracting the best of the best.

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