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Operations Manager

Wilmington, DE
  • Posted: over a month ago
  • $100,000 to $125,000 Yearly
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

We are seeking an Operations Manager in a medical manufacturing environment (Medical Device/Orthopedics) who would have sole responsibility of surgical set accounting, coordination, configuration, and forecasting. Ensure that all operational aspects of the business are handled and controlled with minimal input from executive management. Evaluates, documents, and fulfills customer equipment requests. This individual also ensures each surgical set is returned and reprocessed in a timely manner. Coordinating surgical set movement according to scheduled surgical cases is a key responsibility of the Operations Manager – in particular, verifying all necessary equipment is onsite and properly configured to the surgeon preferences.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Support for surgeries covered by sales reps including but not limited to coverage and schedule confirmation, set movement and check in confirmation, emergency support during cases, and appropriate Global Shop (GSS) updates as needed.

All finished goods, implants, and instruments must be properly stored, labeled and uploaded into GSS with accurate counts of all locations in real – time basis. Manage the logistical aspects of product life cycles, including coordination or provisioning of samples, and the minimization of obsolescence.

Ensuring that all surgical operations are fully equipped with necessary equipment to accommodate the scope of the surgical case(s) including surgeon preferences when possible.

Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.

Develop an understanding of customers' needs, and take actions to ensure that such needs are met to avoid back orders and disruption to customers.

24/7 availability by phone mandatory to answer any set movement or “build” questions. 24/7 availability to address any in-surgery questions.

Daily and direct communication with customers and sales reps regarding any shortages and options.

Correct any scrub discrepancies with sales reps, hospital purchasing, and sterile processing department managers.

Improve inventory management processes.

Stay informed of logistics technology advances, and applying appropriate technology in order to improve logistics processes.

Must understand GSS transactions fully.


Responsible for field set return decontamination. Liaise with distributors, and hospital staff on any pertinent issues. Case support requirements including set drop off and check in. Ability to travel daily up to 3 hours radius to deliver equipment to medical facilities as needed. Some use of personal car may be required.

Responsible for incoming inventory final cleaning. Report customer complaints received to QA. Deliver sales order and scrub to accounting daily Set audits completed on a 4 month rotation.


This position will be responsible for mentoring and supervising all staff members of the operations team.

QUALIFICATIONS Education and Experience


Five (5) + years of work experience in a medical manufacturing/sales environment with at least two (2) years in purchasing or a Bachelor’s degree in business administration or biology with a focus in project management and at least 2 years of related work experience.

Experience in an spinal orthopedics field required.

Must possess excellent customer service skills and attention to project detail.

Knowledge of MS Office and Project Management software is required.

Familiar with inventory management best practices. Proficiency with ERP/MRP functions (i.e. Global Shop).

Open minded attitude toward performing a variety of tasks to assist with the day-to-day functionality of the company, the Executive Staff and CEO.

If this sounds like the opportunity for you. Apply today or send me a message and lets talk!

Company Description
HireResources recruiters are not generalists; they are specialists in their industries providing quick access to industry top talent in select industry sectors. We speak your language and understand the factors critical to your business. Each HireResources Sector Team has a specialized target recruitment function. In fact, if we do not have expertise in your industry, we will let you know this upfront.



Wilmington, DE



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