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Enterprise Customer Success Manager (Remote)

HireResources a Tailored Solutions Company (WO) Dallas, TX
  • Expired: over a month ago. Applications are no longer accepted.

**This is a Remote Position!**

**Up to 50% Travel**

Description

· Manage the overall customer relationship in close alignment with sales

· Accountable for Customer’s overall success, including renewals, adoption of the solution, customer health, and satisfaction

· Develop strategic relationships with key stakeholders to understand a customer’s business and their goals and roadmaps. Lead quarterly business reviews and executive sessions to maintain strategic alignment and achievement of goals

· Interface between product management and the customer to drive product development

· Share insights about customer use cases and issues with strategists and Product Leadership

· Collaborate with Professional Services for customer enablement and deployments

· Leverage customer relationships for prospect references & Marketing stories.

· Manage customer escalations and prioritization

· Identify commercial opportunities

Requirements

· 5+ years’ experience in process management, process consulting

· Prior experience in Customer Success Management, Technical Account Management or responsibilities in a customer-facing role (e.g. Consulting/Professional Services, account management) that includes issue resolution and escalation management.

· Functional domain expertise in financial services/banking

· Proven ability to collaborate, build strong relationships and lead the conversation from the executive level down with customers and within the company

· Proven ability to engage across functions (Sales, Services & Product Management).

· Excellent organizational, time management, and communication skills.

· Passion for customers and their success.

· On agreed days, you will be requested to be present in the Burlington office for internal alignment

· Ability to travel up to 50% through Northern America

MUST HAVE!

  • Experience in a start-up environment/flexibility with a growing and changing organization
  • Consistent experience working with C-Suite
  • Willing to travel 50%!!

Salary: 95k plus bonus

HireResources a Tailored Solutions Company (WO)

Why Work Here?

Manufacturing Hi-Tech Leader - Grow, Learn and Accelerate your Career

HireResources recruiters are not generalists; they are specialists in their industries providing quick access to industry top talent in select industry sectors. Each HireResources Sector Team has a specialized target recruitment function. HireResources was established in 2002, in 2015 we began a growth phase by restructuring our core business. Today, HireResources is a fast-growing Staffing & Recruitment Company. HireResources is an open-source staffing and recruiting model giving flexibility and support to top executive recruiters across the country. HireResources recruiters are thoroughly vetted and are proven professionals in the recruiting industry. The cornerstone of HireResource's success is in its commitment to ethical business practices and superb consumer service. Our "Code of Ethics"​ is the foundation of this success.

Address

Remote, USA
Dallas, TX
USA

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