Manufacturing Analyst

Great opportunity for Manufacturing experts to deliver software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.

Duties:

• Provide assistance to client on system configuration and implementation, following established methodology for problem identification, implementation, documentation, testing and training
• Communicate with customer to determine needs, and contribute to solution design as well as overall business strategy.
• Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state.
• Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner.
• Ability to adhere to project timelines and meet Service Level Agreement goals and billable hours.
• Provide support for clients and assist in troubleshooting application questions.
• Provide on-site training and consulting for clients if necessary.

Technical Skills:

• High level of proficiency in MS Office, MS Project, and SharePoint
• Experience with mid-market ERP Solutions such as Epicor 9, Epicor Vista/Vantage, Infor Syteline, Visual, MS Great Plains.

Soft Skills:

• Pleasant and professional demeanor in all client and internal communications
• Ability to multi task
• Independent worker and able to work effectively on daily tasks without direct supervision
• Strong organization skills and ability to operate efficiently throughout daily tasks
• In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
• Operates with client satisfaction in mind
• Energy, enthusiasm and results-orientation
• Strong troubleshooting and analytical skills

Education and Experience:

• Bachelor level degree
• Minimum 5 years’ experience in a manufacturing environment with solid exposure to an ERP software.
• Understanding of Manufacturing Operations, Bills of Materials, Bills of Operations, Methods of Manufacturing, Scheduling, Resource Planning, and Supply Chain Management.
• Proven success in ERP software project implementation and deployment across multi-business verticals is a plus!

Additional Requirements:

• Ability to schedule for evening or weekend work occasionally
• Valid driver’s license and reliable personal vehicle