Full Time and Part Time needed! Hours vary depending on location.
Performs all front office duties corresponding to the appropriate Skills Competency Checklist.
Maintains established policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
Obtains data from the patient and kiosk and inputs information into E-Practice Management systems.
Monitors the flow of patients, including placing patients into rooms as needed.
Processes patients for discharge including (but not limited to) preparation of charges, collection of monies, obtaining all necessary signatures, and issuance of receipts for monies collected.
Completes all necessary forms for registration to assure proper reimbursement from payers.
Prepares daily deposit, reconciliation, and daily statistical information.
Maintains a safe, comfortable and therapeutic environment for patients and families in accordance with facility standards. Keeps patients and families informed of waiting times.
Ensures an adequate stock of front office supplies and proper functioning of equipment.
Answers telephone utilizing quality customer service skills.
Participates in education programs and attends meetings as required.
Participates in the orientation and/or training of newly hired personnel.
Manages virtual waiting room.
ESSENTIAL SKILLS AND EXPERIENCE:
Education: Minimum of High School diploma or equivalent
Experience: Minimum two years experience in registration or front office in a physician’s office, hospital emergency department and/or urgent care setting. Typing and computer proficiency in Windows based software.
Skills: Ability to multi-task, provide quality customer service, prioritize and critical thinking
VALUED BUT NOT REQUIRED SKILLS AND EXPERIENCE:
Education: Medical Administrative Assistant Certificate or equivalent
Training: Customer Service Training; Office/Clerical Training