Customer Service Specialist

Leading manufacturing company with a dynamic and team oriented environment is expanding and seeking a passionate, customer focused professional to enhance their customers experience.

>> >> This position is on site 5 days a week Monday – Friday <<<<

COMPENSATION: $45,000-$50,000 per year PLUS $1200-$1500 YEAR END BONUS

BENEFITS INCLUDE:

Ø PTO: 40 hours of Paid Sick Leave per calendar year PLUS vacation and paid holidays

Ø Benefits are effective the first of the month following 30 days of employment

Ø Blue Cross Blue Shield (HSA, PPO) Major Medical

Ø Dental & Vision – Met Life

Ø 401(k) – eligible first of the month following 30 days

Ø EAP and Travel Assistance Program

Ø Short Term Disability; Basic Term Life Insurance and AD&D

Job Duties:

• Answer incoming customer and sales rep phone calls and emails regarding product and order related inquiries
• Manages all aspects of the customer relationship from post order placement to delivery
• Works in conjunction with the Sales team and keeps them informed of critical order delays.
• Handle and resolve problems with customer orders, shipments, and documentation
• Monitors and communicates order status to internal and external customers
• Build and maintain customer relationships
• Work with Scheduling, Planning and Operations to solve problems
• Coordinates authorized returns, adjustments, and customer credits

Key Requirements:

• High School or Equivalent – some College preferred
• 2+ years of customer service representative or order processing experience
• Basic computer skills, including, e-mail, Microsoft Word, Excel and Outlook
• Previous experiencing using and ERP system (J.D. Edwards or SAP) a plus
• Exposure to bills of materials not required but preferred
• Strong communication and data entry skills