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Customer Service Specialist

Hire Excellence
Skokie, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Leading manufacturing company with a dynamic and team oriented environment is expanding and seeking a passionate, customer focused professional to enhance their customers experience.

>> >> This position is on site 5 days a week Monday – Friday <<<<

COMPENSATION: $45,000-$50,000 per year PLUS $1200-$1500 YEAR END BONUS

 

BENEFITS INCLUDE:

Ø PTO: 40 hours of Paid Sick Leave per calendar year PLUS vacation and paid holidays

Ø Benefits are effective the first of the month following 30 days of employment

Ø Blue Cross Blue Shield (HSA, PPO) Major Medical

Ø Dental & Vision – Met Life

Ø 401(k) – eligible first of the month following 30 days

Ø EAP and Travel Assistance Program

Ø Short Term Disability; Basic Term Life Insurance and AD&D

 

Job Duties:

  • Answer incoming customer and sales rep phone calls and emails regarding product and order related inquiries
  • Manages all aspects of the customer relationship from post order placement to delivery
  • Works in conjunction with the Sales team and keeps them informed of critical order delays.
  • Handle and resolve problems with customer orders, shipments, and documentation
  • Monitors and communicates order status to internal and external customers
  • Build and maintain customer relationships
  • Work with Scheduling, Planning and Operations to solve problems
  • Coordinates authorized returns, adjustments, and customer credits

Key Requirements:

  • High School or Equivalent – some College preferred
  • 2+ years of customer service representative or order processing experience
  • Basic computer skills, including, e-mail, Microsoft Word, Excel and Outlook
  • Previous experiencing using and ERP system (J.D. Edwards or SAP) a plus
  • Exposure to bills of materials not required but preferred
  • Strong communication and data entry skills

Hire Excellence

Why Work Here?
Supportive team environment, warm and friendly staff, well respected employees and a stellar company reputation!

Address

Skokie, IL
USA

Industry

Business

View all jobs at Hire Excellence