Hire Dynamics is currently assisting a local client in their search to fill a Customer Service Representative job in Montgomery, AL. As a Customer Service Representative, you will be responsible for providing exceptional service while working in a fast paced and professional environment. Apply Now if you meet the qualifications listed below!
Responsibilities for this Customer Service Representative job include:
• Provide excellent customer service while taking 100-120 calls per day (approx. 15 customers/hour)
• Excellent communications and listening skills
• Handle high volume of inbound transactions across multiple channels with a high acumen towards product, process and support
• Answer billing questions for customer
• Ability to handle a variety of customer calls, including irate customers
• Proactively educate customers on products and current promotions
• Identify customer needs and concerns while offering award winning solutions in order to create satisfied and repeat customers
• Possess strong soft skills, multi-tasking and ability to problem solve are essential in this role
• Must have a minimum of 1 year of call center experience
• Minimum of 1 ½ years of steady work history
• Superior verbal and written communication skills
• Must have excellent listening and questioning skills
• Strong keyboarding skills PC navigational skills(windows environment)
• Excellent decision making skills with outstanding attention to details
• Ability to type 30 wpm
• Ability to work effectively in a team environment and individually, supporting coworkers and management
• Must possess excellent interpersonal skills while building rapport with customers, coworkers and management
• Willing to work overtime during peak seasons
• Must have High School Diploma or GED
Click on Apply Now to be considered for this Customer Service Representative job in Montgomery, AL or you can visit our website www.hiredynamics.com to search for other opportunities that are currently available.
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At Hire Dynamics, you are more than just a resume or skill set, you are an individual. We get to know you as a person, your unique needs, interests and aspirations, and match you with the ideal opportunity.
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