Skip to Main Content

Trending keywords

Popular titles

Top companies

Customer Service Representative

Hire DSM
Indianola, IA
Expired: May 28, 2023 Applications are no longer accepted.
  • Full-Time
Job title: Customer Service Representative

Location: Indianola, IA

Job overview:

The Customer Service Representative serves as the key customer / dealer representative and the initial point of contact for customer inquiries and requests.

Job description:
  • Receive and process customer and dealers requests including parts requests, quotations, orders, returns, deliveries and price inquiries in a timely and efficient manner.
  • Understanding the customer needs and urgency to be able to direct the support required efficiently.
  • Manage customer expectations with regards to parts delivery from time of quote to proof of delivery.
  • Communicate with supply chain and manufacturing on availability, delivery dates or other important matters related to parts delivery.
  • Plan and prepare parts packages for rebuilds, retrofits and other service activities.
  • Follows up on all outstanding quotations and processes order confirmations from customers and dealers.
  • Ability to transpose information from one source to another, organization and submit information for warranty claims.
  • Escalate unresolved customer or dealer concerns to manager and/or Director of Customer Service

Environment/ Culture:

Hours/ schedule:

Dress code/ attire:

  • College education in business or administration preferred.
  • 2-3 years of customer service background preferred.
  • Experience of using an ERP, CRM or Service Management Systems is required.
  • Proficient computer skills including Word, Excel, and PowerPoint.
  • Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred.
  • Must understand basic mechanical, hydraulic, pneumatic and electrical terminology.
  • Bilingual in Spanish is preferred but not required.


Hire DSM

Indianola, IA
50125 USA
View All Hire DSM Jobs



Explore similar jobs

More Jobs Like This
  • Report Job

Get fresh Customer Service Representative jobs daily straight to your inbox!

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.