Customer Service Representative
Hire DSM
Indianola, IA
Expired: May 28, 2023
Applications are no longer accepted.
- Full-Time
Job title: Customer Service Representative
Location: Indianola, IA
Job overview:
The Customer Service Representative serves as the key customer / dealer representative and the initial point of contact for customer inquiries and requests.
Job description:
Environment/ Culture:
Hours/ schedule:
Dress code/ attire:
Qualifications:
Location: Indianola, IA
Job overview:
The Customer Service Representative serves as the key customer / dealer representative and the initial point of contact for customer inquiries and requests.
Job description:
- Receive and process customer and dealers requests including parts requests, quotations, orders, returns, deliveries and price inquiries in a timely and efficient manner.
- Understanding the customer needs and urgency to be able to direct the support required efficiently.
- Manage customer expectations with regards to parts delivery from time of quote to proof of delivery.
- Communicate with supply chain and manufacturing on availability, delivery dates or other important matters related to parts delivery.
- Plan and prepare parts packages for rebuilds, retrofits and other service activities.
- Follows up on all outstanding quotations and processes order confirmations from customers and dealers.
- Ability to transpose information from one source to another, organization and submit information for warranty claims.
- Escalate unresolved customer or dealer concerns to manager and/or Director of Customer Service
Environment/ Culture:
Hours/ schedule:
Dress code/ attire:
Qualifications:
- College education in business or administration preferred.
- 2-3 years of customer service background preferred.
- Experience of using an ERP, CRM or Service Management Systems is required.
- Proficient computer skills including Word, Excel, and PowerPoint.
- Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred.
- Must understand basic mechanical, hydraulic, pneumatic and electrical terminology.
- Bilingual in Spanish is preferred but not required.
Industry
Business
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