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Medical Call Center Agent

Hire Connections Centennial, CO
  • Expired: 14 days ago. Applications are no longer accepted.

Progressive Healthcare company located in the DTC area is searching for strong customer service specialists for a long-term assignment to commence late October.

MUST BE ABLE TO COMMIT TO 4-6-WEEK TRAINING PERIOD! DATA ENTRY assessments will be provided prior to placement -

JOB DUTIES TO ENTAIL:

  • Taking inbound calls and providing solid customer service.Knowledge of and familiarity with county and state systems (i.e. Colorado Benefits Management System = CBMS) is a plus.
  • Processing of all required data following policies and procedures (State and Federal) to ensure integrity of data.
  • Utilize all resource materials (policies, procedures, handouts, databases and training) to insure accuracy and quality of all aspects of the data verification process.
  • Ability to accurately and efficiently enter case information into the CBMS database.
  • Complete application initiation in the CBMS database.
  • Accurately and efficiently complete detailed manual data entry/verification/comparison within the CBMS system.
  • Develop and maintain professional relationship(s) with colleagues and coworkers in a professional manner.
  • Meet performance, quality, compliance and customer service standards as assigned.
  • Perform data entry (10-key and alpha/numeric) duties entering insurance information into proprietary database.
  • Other duties as assigned.

EXPERIENCE:

  • Experience in a high volume, high detail oriented data entry environment (preferably completing detailed manual data verification/comparison duties).
  • Strong alpha/numeric and 10-key database proficiency required!
  • Strong MS Office Suite (word, outlook and excel) proficiency and accuracy. CBMS experience a plus!
  • Proven communications skills (verbal, written and computer), problem-solving skills and attention to detail required.
  • Prior experience with County and State automation systems (preferably CBMS).
  • Bi-Lingual in English and Spanish is a plus!

MUST BE ABLE TO SUCCESSFULLY PASS A CRIMINAL BACKGROUND CHECK!

Hire Connections

HIRE CONNECTIONS serves primarily the greater Metro Denver area. We are locally based and female-owned business. Our approach to employment is progressive by understanding the specific and personal needs of what makes a great CONNECTION. With over 50 years of staffing experience and 10 years of continued growth within the life of Hire Connections, we will elevate your level of staffing expectations and career choice opportunities.

Address

Centennial, CO
USA