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Coordinator, Revenue Management Support

Hilton Addison, TX
  • Posted: February 15, 2019
  • Full-Time

Hilton's Commercial Services organization is comprised of over 5,000 team members driving our sales, revenue management, call center, and analytics functions. These functions are the core of Hilton's "commercial engine" and are key to Hilton's ability to drive profitable growth. What will I be doing? As the Revenue Management Support Coordinator, you will maximize hotel revenues by ensuring hotel content or negotiated rates and availability are accurately reflected in all applicable distribution channels including but not limited to the: Central Reservation System (CRS), Global Distribution Systems (GDS), and Global Web. You will ensure it will be maintained in a timely and accurate manner in coordination with the hotel and applicable corporate support teams in these systems. In the Coordinator role, you will have responsibility for coordinating tasks with information provided and providing support to administrators to complete tasks within required timeframes. Additionally, Coordinators will be responsible for bringing to attention any opportunities or risks, which may affect the customer or business. More specifically, you will: Manage own mailbox and monitors workflow with administrators and other coordinators. Support administrators, hotels and corporate partners by updating systems for rate loading, informational content, booking policies and corporate contracting. Conduct quality checks and audits to ensure accuracy of information in all relevant systems and processes. Coordinate support of the GDM Help Desks and assist administrators, hotels and internal groups with all relevant questions. Bring to attention any opportunities or risks which may affect the customer or business and takes ownership to work with management to implement solutions to address. Provide administrator, hotel and corporate support by answering procedural or system questions related to applicable processes and distribution channels. Use internal tools to track status work requests, and produce internal status reports as needed. Research and respond to information requests from internal groups and management. Thoroughly understand the RFP process, and facilitate negotiations between hotels and account managers for more complex accounts using relevant Hilton systems and third party sites where necessary. Oversee and submit RFP responses in all relevant systems on behalf of international hotels and account managers. Oversee the reconciling of information from international clients and processing client acceptances and declines by updating relevant systems files and reports. Handle other projects related to updating hotel rates and information into the various distribution channels as required by the hotels and/or corporate directives. Attend team or departmental meetings pertinent to work assignments and addresses challenges and opportunities accordingly. Contribute to and takes part in training and development activities within the team and on a personal basis. Provide and implement training plans for new team members and contractors. Develop and maintain constructive and cooperative working relationships with internal team members, key corporate personnel and partners. Assist in scheduling of tasks and advising of required resources.What are we looking for? The success in this role will demonstrate itself through the following attributes and skills: Written and verbal communication and comprehension skills, including the ability to clearly explain complex department processes and demonstrate the appropriate levels of disclosure to a wide audience who may or may not be familiar with Hilton's distribution process Superb attention to detail with a high level of accuracy Cultivate effective working relationships with Team Members in and outside the department Motivation to approach all tasks with enthusiasm, seizing opportunities to learn new skills or knowledge in order to improve your personal performance Ability to work independently with minimal supervision on specific projects within agreed time limits Ability to be flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you and the ability to remain calm in difficult situations Leaders, who are comfortable with mentorship, providing performance feedback to reports, and communicating results and areas for improvement all while leading by example Persuasive communicators, who will positively influence Hilton's partners and who will communicate effectively at all levels Problem solvers, who are flexible and creative in finding solutions for hard problems with a fine attention for detail To fulfill this role successfully, you must possess the following minimum qualifications and experience: One (1) year of professional experience in a corporate environment Experience working with Windows and Microsoft Office Suite applications It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: BA/BS Bachelor's Degree Four (4) years of professional experience in a corporate environment Two (2) years of management experience Experience working with VBA and SQL languages that power the Microsoft Excel, Access and SQL Server applications Current skills Certification such as Revenue Administrator with Hilton Worldwide Experience working with Central Reservations, Global Distribution Systems and Internal Hilton applicationsWhat will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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