Business Operations Manager
This position will provide business operations support and regional accountability for the international call centers. Business operations support consists of conducting financial analysis to improve profitability through ongoing reviewing of financial metrics while facilitating and executing budgets/forecasts on a weekly, monthly, quarterly, and annual basis. This position reports to the Director, Business Operations while supporting the sales and marketing leaders for the region. In addition, this role will work directly with the finance, accounting, legal, FP&A, and other corporate departments on the accuracy and consistency of information, implementation, and compliance to corporate policies and continuity of systems and procedures
This position is responsible for participating in the creation and ongoing management of Marketing department budgets, financial forecasting, and providing analytics on a daily, weekly, monthly, quarterly, and annual basis. Responsible for input on compensation plans, tracking reports, projections, financial analysis, and capital spend. Participates in compensation plan review for manager and above as well as provides guidance on monthly targets for below manager level. Responsible for implementation of company policy to ensure site marketing departments comprehend and follow all such policies and procedures.
This position will also be responsible for conducting financial reviews, month-end close process, communication on call center financial results to key management personnel, review, execution, and implementation of call center level standard operating procedures, and enhancement/automation of regional reporting. Provides support to local production leaders for tasks such as preparation and review of sales and marketing, new marketing initiatives, review of compensation plans, and regional expenses. Responsible for ensuring appropriate system of internal control. Respond to internal and external audit requests for information in a timely manner. This position will often work independently and must have excellent written and verbal communication skills to deal effectively with senior leadership.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Bachelor's Degree
- Ability to effectively communicate.
- Prior management experience
- 3-5 years of related experience
- Proficient in Microsoft Excel, Word, and Powerpoint
- Strong analytical skills is necessary
- Ability to set priorities and handle multiple requests is essential
- Attention to detail and follow up skills necessary to perform job functions successfully.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Master's Degree
- Proficient in Microsoft Access, Oracle, Cognos, Hyperion, Essbase, and Smartview.