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Assistant Manager Customer Care (Japanese Speaking)

Hilton Grand Vacations Honolulu, HI
  • Expired: over a month ago. Applications are no longer accepted.
Description

Hilton Grand Vacations ranks 26th in Hawaii Business Magazine's "Top 250" that highlights the state's largest companies based on gross sales, a key indicator of market dominance and influence. Additionally, the company was the highest-ranking timeshare business on this year's list.



What will I be doing?


As an Assistant Manager Customer Care you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

  • Mentor, coach, and train team members on a daily basis through shadowing and one-on-one training sessions

  • Must provide both positive and negative feedback in an effort to improve efficiencies, maximize production and to provide high quality customer service

  • Responsible for conducting daily informational, motivational and/or training meetings with team members to help create a positive team environment

  • Work with management to provide recommendations and/or develop operating procedures, training programs, incentives, and marketing programs

  • Other administrative duties including management meetings, running reports and tasks as assigned by management

  • Monitor and assist in the evaluation of program/promotions contacts and contact-to-package sale conversion rates on a daily, weekly, and monthly basis

  • Handle customer questions, problems, and complaints requiring management intervention

  • Opening and closing procedures, which includes a rotation in the Manger on Duty schedule

  • Coach agents on performance, and issue verbal and written disciplinary or progressive counseling when needed

  • Assist with timely creation, posting, and/or adjusting of team member schedules

  • Development and execution of new marketing programs and service



Qualifications
What are we looking for?


Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Minimum of 1 year of supervisory experience

  • Manage multiple tasks and assignments and demonstrate strong organizational skills in a fast-paced work environment

  • Excellent interpersonal and guest relations skills

  • High level proficiency in Microsoft Office Suite (Word, Excel, Outlook)

  • Ability to work a flexible schedule, including nights, weekends, and holidays

  • High level of reading, writing, and speaking proficiency in English and Japanese

  • High school diploma or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Prior call center, sales, hospitality or customer service experience

  • Proven ability to lead teams to meet performance goals

Hilton Grand Vacations

Address

Honolulu, HI
USA