Supervisor of Dental Receptionists

LINE OF RESPONSIBILITY: The supervisor of dental receptionists reports to the Dental Practice Manager

PURPOSE: To oversee all dental receptionists across all sites, and to provide clerical and receptionist support for patient visits and general operations of the clinic.

RESPONSIBILITIES:

1. Performs the duties of Front Desk Receptionist.

• When department is shorthanded in reception, may greet and check patients in/out in a professional manner, register patients, and assure the documentation of required demographic insurance and financial information is updated and accurate.

1. Perform duties as Supervisor of Reception Staff.

• Supervises receptionists at Huntington, Worthington, and JP Musante Health Centers.
• Scanning / supervise scanning, abstraction, and Dental Email.
• Hires/Trains subordinate staff in operational procedures.
• Recommends changes in operating procedures; in consultation with the Dental Practice Manager, implements changes and improvements in procedures.
• Coordinates and assigns receptionist scheduling, assuring adequate coverage at both sites.
• Confers regularly with provider staff to identify problems and opportunities for improvements in front desk operations.
• Consults with dental director and dental practice manager to define problems and opportunities for improvement in front desk operations.
• Advises patients on procedures, policies, etc. relating to patient services (appointments, records/x-ray release, insurance/billing, etc.) and refers patients to appropriate department head as indicated.
• Manage all record requests inbound and outbound.
• Adjust provider schedules for template changes, meetings/holidays/time-off requests and any other necessary items. Manage rescheduling of patients.
• Manage HCHC web encounters emailed from Tabitha, correspond with patients.
• Review and approve time sheets for all dental receptionists.
• Responsible for performance evaluations and staff development.
• Keeps Practice Manager continuously informed of front desk operations as required to foster and maintain administrative oversight of health center operations.
• Other duties as assigned.

QUALIFICATIONS:

High school diploma or equivalent required. Associates degree preferred. Three years of medical office work preferred. May substitute other supervisory experience. Must have a commitment to maintaining strict confidentiality of patient information in accordance with HCHC policy.