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Supervisor of Dental Receptionists

Hilltown Community Health Center
Huntington, MA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

LINE OF RESPONSIBILITY: The supervisor of dental receptionists reports to the Dental Practice Manager

PURPOSE: To oversee all dental receptionists across all sites, and to provide clerical and receptionist support for patient visits and general operations of the clinic.


  1. Performs the duties of Front Desk Receptionist.
  • When department is shorthanded in reception, may greet and check patients in/out in a professional manner, register patients, and assure the documentation of required demographic insurance and financial information is updated and accurate.
  1. Perform duties as Supervisor of Reception Staff.
  • Supervises receptionists at Huntington, Worthington, and JP Musante Health Centers.
  • Scanning / supervise scanning, abstraction, and Dental Email.
  • Hires/Trains subordinate staff in operational procedures.
  • Recommends changes in operating procedures; in consultation with the Dental Practice Manager, implements changes and improvements in procedures.
  • Coordinates and assigns receptionist scheduling, assuring adequate coverage at both sites.
  • Confers regularly with provider staff to identify problems and opportunities for improvements in front desk operations.
  • Consults with dental director and dental practice manager to define problems and opportunities for improvement in front desk operations.
  • Advises patients on procedures, policies, etc. relating to patient services (appointments, records/x-ray release, insurance/billing, etc.) and refers patients to appropriate department head as indicated.
  • Manage all record requests inbound and outbound.
  • Adjust provider schedules for template changes, meetings/holidays/time-off requests and any other necessary items. Manage rescheduling of patients.
  • Manage HCHC web encounters emailed from Tabitha, correspond with patients.
  • Review and approve time sheets for all dental receptionists.
  • Responsible for performance evaluations and staff development.
  • Keeps Practice Manager continuously informed of front desk operations as required to foster and maintain administrative oversight of health center operations.
  • Other duties as assigned.


High school diploma or equivalent required. Associates degree preferred. Three years of medical office work preferred. May substitute other supervisory experience. Must have a commitment to maintaining strict confidentiality of patient information in accordance with HCHC policy.

Job Posted by ApplicantPro

Hilltown Community Health Center


Huntington, MA
01050 USA