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Refrigeration Technician Customer Service

HillPhoenix Systems-Conyers, GA Conyers, GA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Title: Technical Support Specialist

Location: Conyers, GA

 

What we’re looking for:

 

Technical Support- Assist Systems Warranty Manager with tracking requests for technical support. Provide technical support for refrigeration systems, electrical distribution products, and fueling systems. The ideal candidate will be responsible for maintaining a professional link between the Company and the end user in supporting Dover Food Retail products.

 

What you’ll be responsible for in this role:

 

  • Use warranty request system, email, and InContact to receive technical support requests.
  • Log and document all calls.
  • Provide documentation and information per customer request (Using Integra and Visual).
  • Work with Engineering, Sales (outside and inside), and Parts Department to provide resolution to technical issues.
  • Provide training to contractors on our systems.
  • Forward more complex issues to Systems Division Warranty Manager for resolution.

 

What are the basic qualifications?

 

  • 5+ years of experience as a commercial refrigeration technician
  • Solid knowledge of electrical wiring schematics.
  • Good computer skill (Microsoft Office experience necessary).

 

 

What are the preferred qualifications?

 

  • Associates Degree in HVACR or an engineering discipline.
  • 3+ years of remote troubleshooting/technical support experience
  • 10+ years of related industry experience including DX, Glycol, and CO2 booster systems

 

To be a great fit for the role:

 

  • Excellent communication and problem-solving skills
  • Professional and courteous demeanor
  • Strong industry knowledge and experience
  • Superior technical aptitude and mechanical inclination
  • Be a Customer and brand advocate
  • Familiarity and use of formal problem-solving techniques
  • Adept at using customer contact technology and software (telephony systems, CRM
  • Customer-centric mentality
  • Ability to interpret store layout and technical documents
  • Proficiency with MS products (Outlook, PowerPoint, Excel, Word, Visio)

 

How We Define Our Values and Why You Should Join Our Team:

 

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

 

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions, and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

 

  • Collaborative Entrepreneurial Spirit
  • Winning Through Customers
  • Respects and Values People
  • Expectations for Results
  • High Ethical Standards, Openness, and Trust

 

What’s in it for you?

 

  • Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexible Spending
  • Paid Holidays
Company Description
Dover is a diversified global manufacturer with annual revenue of over $7 billion.

We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Additional information is available at dovercorporation.com.

HillPhoenix Systems-Conyers, GA

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Additional information is available at dovercorporation.com.

HillPhoenix Systems-Conyers, GA's Logo

Address

2016 Gees Mill Road Northeast

Conyers, GA
USA

Industry

Manufacturing

Website

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