We have an exciting opening for a fulltime Lead Universal Banker position at our Bloomington location! This position provides exceptional customer service while performing a wide range of customer support related to consumer and business banking, including transaction processing as well as assisting customers with a variety of questions regarding consumer and business products, services, policies and regulations of the bank in a clear and pleasant manner. Under the direction of the Branch Manager and in line with established policies and procedures, responsible for effective planning, coordination, direction and control of the Universal Banker staff while ensuring/maintaining audit compliance and timely completion of departmental administrative functions. Oversees, participates in and directs the sales and customer service culture within the Universal Banker areas while continuously monitoring the sales and customer service efforts of Universal Banker staff.
They will hire, train, oversee and motivate the Universal Banker staff and will be responsible for performance management of staff to include maintaining customer service levels, assisting with cross-selling opportunities, product and service demonstrations and product knowledge.
Highland Bank specializes in meeting the unique needs and business objectives of growing businesses, their customers, their employees and their owners. We strive to put our customers first, make banking easy and get the job done. Founded in 1943, Highland Bank manages $500 million in assets and serves its customers with 80+ knowledgeable and experienced employees in five locations: Bloomington, Maple Grove, Minnetonka, St. Michael, and St. Paul. Highland Bank is also proud to have been designated as a Preferred Lender by the Small Business Administration (SBA), one of a handful of banks in Minnesota to have earned this select designation.
Highland Bank is comprised of experienced, highly motivated, creative and intelligent bankers. We are recognized as a leader in our chosen markets for the way we meet customer needs and our financial performance. We operate under a shared vision that encourages our employees to effectively deliver our services and grow professionally, personally, and financially.
Highland Bank offers a competitive wage, wide range of benefit packages, 21 days of PTO per calendar year and 401(k) match.
The right candidate will hold a Bachelor’s degree or equivalent and minimally three to five years of experience in the financial services industry, preferably in one or more of the following areas: training, supervisory, cash handling, sales, new accounts. They will have excellent customer service and interpersonal skills, the ability to deal effectively with time pressures and stress demonstrated experience with mobile banking solutions delivered via mobile phone, tablet or PC banking solutions and good organizational skills.
Interested parties may also apply online at Highland Bank’s website www.highland.bank. Please specify Lead Universal Banker during the application process. No phone calls please.
Highland Bank. Your Business. Our Bank.