Customer Success Advisor
Higher Learning Technologies Coralville, IA
- Posted: April 08, 2021
Part-time position, can be remote.
The Customer Success Advisor at Higher Learning Technologies is expected to raise the bar in the industry standard of customer support. This position will require someone to efficiently respond to user issues across multiple platforms with exceptional communication skills and have a passion for helping others. This includes but is not limited to emails, social media, phone calls, and live chat.
This position will require a very strong team player to effectively communicate with the Director of Customer Success, Software Team, and Subject Matter Experts.
This ideal candidate will possess a strong history of customer service, customer relations, telephone sales experience, or work in the service industry. As well as a detail-oriented focus, and the ability to use critical thinking to decipher the needs of our users in a professional and timely manner. HLT is a young and growing company, so the ideal candidate would be someone who is ready to work in a fast paced company with advancement level opportunities.
Primary Areas of Accountability:
Respond to high volume of daily interactions on emails, phone calls and live chats.
Support Community Managers by responding to Social Media accounts during off hours; Including but not limited to Facebook, Twitter, Pinterest, and Instagram
Work closely with Success Team and Senior Manager
Maintain a strong understanding of HLT products and understand the most effective solution to current issues
Meet all agreed upon turnaround times for responses
Required Knowledge, Skills, and Abilities:
Passion for helping others achieve success
Exceptional written and verbal communication skills
Ability to manage multiple lines of communication in an effective and compassionate manner
Self-motivated and self-directed
Enthusiasm for personal growth
Team player. Good sense of humor, always a plus
Social media knowledge
1-2 years in the service industry
HLT was sparked by paper flashcards that Alec Whitters, Co-Founder and CEO, and his peers were using to study for their dental boards. Wouldn?t it be better, he thought, to use their smartphones to study? When he couldn't find an effective mobile-learning solution, he decided to create it.
HLT is a 2012 Iowa City-born start-up that develops education apps for smartphones and tablets so that busy students can effectively study anytime and anywhere. We are targeting the multi-billion dollar markets for higher education, with a focus on high-stakes exams and classes. Mobile is one of the fastest growing markets in history and HLT has emerged as a market leader with the most popular, highest grossing and most downloaded of all test prep apps on both Android and Apple devices. The company has now raised $15MM in funding and partnered with some of the biggest names in education including McGraw-Hill, Wiley, Kaplan, and many others.
As a young EdTech company bent on transforming the way learners experience education, our status quo is constant motion. This requires us to embrace change and be bold and imaginative in how we work. The same is true for who we hire. We need smart, tenacious, team-centric people who share our curiosity of the world and learning-obsessed mindset. We need problem solvers who love tackling big challenges and can flex quickly to rapidly moving parts. We need drivers who own their actions and have the propensity for getting this done.
Although what got us here won?t get us there, we hold tightly to a set of core values to Innovate, Captivate, and Educate. These ideals are the heartbeat of our company, and we are rigorous in identifying these qualities in the people we hire.
NAMED TO ENTREPRENEUR MAGAZINE'S "TOP COMPANY CULTURES IN THE US"
Higher Learning Technologies
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