Title: Program Manager
Department: Academic Affairs
Reports to: Academic Dean
The purpose of the Program Manager is to manage the development, growth and success of the program area as well as serve as subject matter expert and a resource to faculty and staff. This position ensures the quality and relevance of the program’s content and curriculum.
Essential Job Duties & Responsibilities
- Ensure that current curriculum supports certification(s) minimum standards.
- Ensure implementation of curriculum, instructional delivery format, course format and appropriate course syllabi.
- Recruit, interview, hire, train and evaluate program instructors and lab assistants.
- Ensure program meets accreditation requirements.
- Ensure established faculty requirements and criteria are met.
- Assist Academic Dean with establishing academic goals and objectives. Develop and coach faculty to meet goals and objectives.
- Train and coach instructors on delivery and format of curriculum.
- Monitor and track student success metrics (attendance, progress records, grades, certifications, graduation, etc.). Meet program’s designated success metrics quarterly.
- Manage instructor schedules, assignments and teaching loads. Assist with class logistics.
- Assist in developing and maintaining partnerships and alliances with vendors, professional development organizations, certification organizations, etc. Promote student enrollment growth in assigned program of study through involvement in school, community and professional organizations and events.
- Oversee program’s campus technical physical resources including software, lab resources, faculty resources, etc.; liaison with Technical Support department regarding technical program requirements.
- Conducts regular curriculum implementation meetings with faculty and recommends improvements in curriculum design.
- Develop, implement and track student retention and success strategies. Coordinate relevant co-curricular activities to meet student retention and success goals.
- Assist with planning program advisory committee meetings.
- Assist as the technical SME for program and curriculum.
- Represent the program both in on-campus and off-campus events, meetings, etc.
- Available to meet with staff and students; consult with Academic Dean on staffing and student matters.
- Coordinate with Academic Dean to conduct orientation, training, workshops, projects and other faculty development activities within own department.
- May be involved with inventory management.
- Maintain teaching assignment as needed; serve as substitute instructor as needed.
- Participate in the Academic Priority Committee.
- Other duties and special projects as assigned.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; Master’s degree preferred. Formal education degrees must be from an institution accredited by an accrediting agency recognized by the US Department of Education with a minimum of 24 semester (or equivalent) credit hours in the subject area.
Professional certification(s) in area of expertise required.
Minimum of five years experience in the field of specialty, including two years of related teaching experience in a post-secondary accredited institution is required. A thorough knowledge of program offerings, instructional methodology, and effective administration of the program is necessary.