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Customer Support Representative

High Level
Dallas, TX
  • Posted: 19 days ago
  • Full-Time
Job Description
Salary:

Position: Customer Support Representative

Location: This role is 100% remote and employees must reside in Texas or Florida. We will provide the training and equipment!

Schedule: This position is full time, 40 hours per week from 12pm-8pm CST, Sun-Thurs or Tues-Sat. 


Who We Are: HighLevel is a thriving start-up, comprised of passionate individuals who like to have fun and work really hard to provide exceptional service for our clients across 15 countries! We are empowering marketing agencies and entrepreneurs by providing all of the resources needed to succeed online. Our mission is to help our clients grow at a faster rate and turn into 8 figure businesses. High Level is the FASTEST growing, white label platform for Digital Marketing Agencies, CRM, email, 2-way SMS, funnel builder, AND MORE!


Want to learn more? Check out our website: https://www.gohighlevel.com/


Who You Are: Is “customer service” your middle name? Do you look for proactive ways to get in front of customer inquiries before they become issues? Do you understand the differences between Customer Success and Customer Support, but can thrive in either role? We are looking for strategic thinkers with creative problem-solving skills, excellent communication and a belief that all-hands-on-deck teamwork and collaboration are the keys to success!


What You'll Bring:


  • High School Diploma or equivalent required, applicable degree is a plus!
  • Previous customer service experience in a relevant capacity - even better if you’ve been in Customer Success or Tech Support.
  • Excellent written/verbal English communication skills required, fluency in other languages is a plus!
  • B2B Marketing or SaaS experience preferred, not required.
  • Ability to easily adapt to CRM systems and automation tools.
  • You can maintain a positive, empathetic, and professional attitude to customers/clients at all times.
  • Ideally, you LOVE tech, marketing, and are constantly learning new things.
  • Ability to pass a pre-employment background check specific to the position applied for.


Day-to-Day: On a day-to-day basis you will be building strong relationships with our clients to ensure a successful experience with HighLevel products and services.


This includes:


  • Fielding and servicing all direct customer inquiries and requirements, working in conjunction with the internal teams in accordance with agreed strategies and business plans.
  • Assisting with new client trial-to-pay conversion through contributing to demos, taking part in presentations, and speaking to the long-term success of clients.
  • Daily correspondence through any number of channels, including video conferencing, email, telephone and social media inquiries - from customers regarding requirements that include product information, pricing, services, and delivery information.
  • Providing customer service on small to midsize accounts of moderate complexity.
  • Providing regular status reports and communication on the progress of client concerns, issues, and bugs both internally and externally.
  • Conducting product training to clients as needed.
  • Addressing and resolving customer conflicts in an effective and professional approach.
  • Acting as a liaison with colleagues throughout all HighLevel departments to drive a common strategy.


Highlevel is committed to providing equal employment opportunities to all qualified individuals without regard to sex (gender), race, color, religion, age, disability, national origin, pregnancy, marital status, military status, sexual orientation, gender identity, genetic history or any other class or category prohibited by applicable law.

High Level

Address

Dallas, TX
75201 USA

Industry

Business

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