The Manager assists the General Manager in overseeing the operation of the entire restaurant. Staff planning and staff development. Maintains a safe environment, ensure that the sanitation level of the restaurant is at an “A” rating. Improves bottom-line profitability through appropriate revenue management. Ensuring the overall integrity of the High 5 Hospitality and Buffalo Wild Wings brand. The Team Member in this role will lead by example - enthusiastic, “can do” attitude a must.
While maintaining High 5 Hospitality STAR core values:
Serve Others Well
Attitude is Everything
This is a Management role, all managers share responsibility for the following while functioning as the Manager- on-Duty
Sources and recruits key talent for all areas of the business.
Conducts interviews of Snag A Job candidates and supports orientations for new team members when General Manager is away from the unit.
Ensures training programs are followed for team members in new positions.
Plans and leads shift meetings, builds camaraderie, and solicits feedback.
Participates in bi-weekly manager meetings.
Handles shift-by-shift on-the-fly coaching of team members.
Handles shift-by-shift counseling of team members and seeks guidance from GM,
for any termination decisions.
Keeps General Manager informed of any and all employee relations issues, especially potentially concerning discrimination or harassment.
Creates and executes plans for self-development, including but not limited to the use of formal company training programs.
Assists other managers with hiring decisions for all departments.
Creates weekly schedules within budgeted labor guidelines, balancing team member needs and business needs.
Creates, develops and implements incentive programs for Team Members.
Actively motivates Team Members to participate in all company promotions and incentives.
Responsible for the regular performance feedback (including 2 performance reviews per year), and development of the restaurant.
Assists General Manager with the ongoing performance management, effective coaching/counseling, development of Bar, Hospitality and Assistant Managers.
Communicates effectively to all team members by holding quarterly meetings to communicate successes, new procedures, and areas of opportunity.
Models hospitality skills/behaviors, including regular interaction and engagement with guests.
Ensures guest satisfaction, inspires guest loyalty and ensures responsible alcohol service, through effective shift execution.
Effectively handles guest complaints during shifts, turning dissatisfied guests into satisfied guests.
Actively looks for and identifies techniques to attract new guests
Ensures that all managers and Team Members are guest focused first, and displays hospitality skills consistently such as 100% manager table visits, big hellos, and big goodbyes, etc.
Utilizes all compliance systems, manager tools, and procedures both in a timely manner and with integrity (including but not limited to SOP’s, restroom checks, ticket tracker, line checks, guest check audits) to ensure proper shift execution.
Conducts administrative manager functions as needed (entering invoices, end of day procedures, etc).
Maintains high cleanliness standards, holds Team Members accountable for adherence to daily, weekly and monthly cleaning schedules.
Helps to ensure adherence to all State and Federal food and alcohol regulations.
Assists in the roll-out of new company programs, policies and procedures as requested.
Facilitates and ensures adherence to new food product roll-outs.
Responsible for ensuring all Team Members meet or exceed our standards for serving quality products, recipe adherence and portioning.
Communicate with all food vendors and holds food vendors accountable for delivering the highest quality product on a timely basis to our specifications.
Helps general manager teach, coach and direct managers and Team Members on quality, service and cleanliness standards and proper inventory levels.
Understands and analyzes pertinent sections of restaurant performance measurement tools and troubleshoots problems areas. Creates and puts action plans in place to address issues. Conducts administrative manager functions (entering invoices, inventory, end of day procedures, etc).
Monitors all repair and maintenance and manages preventative maintenance program for the restaurant and communicates needs to appropriate persons.
Sales and Profits:
Understands and executes all new product and marketing promotions.
Manages shifts to achieve sales and profit goals (including labor and food cost management, and controlling expenses).
Responsible for overall food cost, HOH labor results, food ordering, adjusting of prep and par levels.
Maintains proper inventory levels on all food and paper products.
Establishes daily, weekly, monthly and quarterly projections.
Assists the General Manager in the creation and development of the annual budget.
Teaches managers how to meet or exceed budgeted profit goals, reacts to trends, troubleshoots problem areas.
Good people management skills, communication, and listening skills. Must be flexible and adaptable to change.
Demonstrated time management and organizational skills.
Must be self-motivated, detail-oriented and have a passion for teaching others.
Must be able to work a flexible schedule including days, nights, weekends and holidays.
High School or equivalent. Coursework in restaurant management preferred.
3 plus years prior professional experience in restaurant management required.
Must possess proper food handlers and alcohol dispensing certifications (if required by law).
Valid driver's license.
General knowledge of labor laws, health codes, safe food handling, and sanitation responsible alcohol service, safety and security systems and procedures, computer operations.
Must be able to read and comprehend written materials, write in grammatically correct sentences, and perform basic to intermediate mathematical computations.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.