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Scheduling Support Specialist

Honolulu, HI
  • Posted: over a month ago
  • Full-Time
Job Description
Join an award winning team, a locally owned, serving hospitals, homecare, correctional and medical facilities across the Hawaiian Islands. HiHealthCare is part of the HiGroup family, voted Best Places to Work 12 years in a row!

At HiHealthCare, we specialize in connecting healthcare professionals, nurses and caregivers with the medical facilities and home care positions in need of their expertise. We serve our clients with the same compassion we would share with our own families, but with the professionalism of medical practitioners. We strongly believe in working personally and directly with our patients and staff, connecting through core principles of integrity, transparency, and dedication.

We are committed to the consistent delivery of quality, dependable service and professionalism. Our goal is to provide the best health care services with a smile and dignity.

We are seeking a HealthCare Scheduling Support Specialist to join our team. This position is designed to support essential functions that follow and maintain agency standards according to Agency Policies and Procedures set forth by state and federal regulations. The Scheduling Support Specialists role is ensuring continuity of care through schedule coordination, effective communication, clinical supply management and supporting agency policies and back-office staff. This position may also require taking calls outside of typical work hours/days.

This position reports to the main location in downtown Honolulu, however, HiHealthCare offers a hybrid office/remote option to all staff.

  • Point of contact for field staff and patients pertaining to scheduling needs, changes, and preferential requests.
  • Track and input all staff, patient, and client schedules and availability into our patient care system according to Agency standards.
  • Coordinates with staff, patients, and clients to building staffing patterns based on availability and compatibility.
  • Responsible for maintaining accurate records pertaining to nursing staff and patient schedules, absenteeism, adjustments, etc.
  • Responsible for direct communication and reporting to President and other leadership to include but not limited to: call-ins, cancelations, requests for time off, overtime, client feedback, etc.
  • Inputs data and builds master schedules in our Point of Care System.
  • Prepares reports pertaining to schedules as directed by President and other leadership for management and tracking purposes.
  • Assists in coordination with remote training, onboarding, or other staff education.
  • Acts as point of contact with providers, case managers, and physicians while maintaining positive collaborative relationship.
  • Maintains medical supply/equipment inventory and assists in maintaining accurate inventory distribution records.
  • Performs periodic inventory and maintenance of medical supplies and equipment.
  • Supports Authorizations Specialist and Compliance Coordinator.
  • Participates in team meetings, providing updates and reports
  • Contributes to agency policy and standard review and audits as assigned by President.
  • Additional tasks as assigned by President and/or other leadership
  • Maintains HIPAA compliance.
This position is a full-time position, with supervisor approval, may qualify for the following:
  • Free Lunches Daily (HiGroup Daily Grinds Program)
  • Gym/fitness reimbursements
  • Parking (if any) or bus pass subsidy
  • Cell Phone Reimbursement
  • Support of Continuing Education
  • 12 paid holidays (includes birthday off)
  • Paid Volunteer Time Off (VTO)
  • Paid Time Off accrual (PTO)
  • Office snacks and drinks
  • Career advancement
  • 401K, 4% matching and profit sharing (after eligibility requirements are met)
  • Health Benefits (medical, drug, vision, dental)
  • Life Insurance
  • Supplemental Voluntary Benefits (ie. Life Insurance, Disability, Cancer Care, etc.)



Honolulu, HI
96813 USA



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