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Customer Service Representative - Billing

Honolulu, HI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Customer Service Representative-Billing 
Schedule: 7:30 a.m. – 4:30 p.m. 
Overtime: Occasional 
Payrate: $17/hr.
Location: Honolulu, Hawaii 
Essential Duties 
1. Handle all customer interaction in a professional, courteous, and responsive manner 
2. Address all customer issues in a timely and professional manner 
3. Routinely audit and correct charges for billing 
4. Routinely audit, correct and input neighbor island invoice charges onto customer billing 
5. Timely and accurate billing of customer charges 
6. Bimonthly Accounts Receivable review including follow up with customers regarding pending payments 
7. Regular weekly follow up with neighbor Island transportation agents for delivery documents 
8. Accurately audit the billing system for Young Brothers Freight Bill charges 
Additional Duties 
1. Evaluate procedures continually in order to identify opportunities for improvement 
2. Identify and correct errors in orders input into the system through self-auditing 
3. Timely and accurate input of order information into the computer 
4. Support operations with handling issues or questions 
5. Assist operations with answering customer inquiries 
6. Investigate and handle pending orders 
7. Maintain an organized filing system for orders 
8. Update steamship schedules and contact resources 
9. Complete tasks and projects as required by the Company 
Qualifications: (R) Required or (P) Preferred 
  • Experience: Minimum 2 years related business experience (P) 
  • Education: High school diploma or equivalent (R) 
  • College (P) 
  • Skills: Fluency in English (oral and written) (R) 
  • Effective oral and written communication (R) 
  • Ability to listen and follow instructions (R) 
  • PC skills including Microsoft Outlook, Word, and Excel (R) 
  • Ability to understand and work in a computer database (P) 
  • Ability to multitask while minimizing distractions (R) 
  • Type 45+ wpm (R) 
  • Detail oriented 
  • Excellent Attendance (R)



Honolulu, HI



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