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Call Center Operator

HiEmployment Honolulu, HI
  • Posted: over a month ago
  • $14 to $15 Hourly
  • Full-Time
Job Description
We are currently hiring for a Call Center Operator/ Dispatcher for a mid day and overnight shift. We are looking for professional and personable individuals with excellent customer service skills. Must have excellent communication and listening skills. Must be able to work in a fast pace, busy call center environment. Previous experience in Dispatching is preferred, but not required. Must be proficient in using a computer and be able to type fast at least 35 wpm.

Position: Call Center Operator/ Dispatcher
Starting Pay: $13.50 -15.00/hr *Paid Weekly
Schedule: Must be flexible to working various shifts including weekends and holidays as it is a 24/7 call center operation. Will be required to attend mandatory training for 3 weeks (possibly longer). Training is held Monday to Friday 8:00am to 4:30pm. 

Shift Currently Available
Mid day 2:00pm - 10:30pm 
Overnight 10:00pm to 6:30am
Type: Full-time | Temp to Hire
Location: Airport/ Honolulu, Hawaii
Parking: Available for employees at no cost

Job Duties:
• Monitor incoming security alerts and respond to premise (via phone) and/or authorities.
• Notify customers of any issues with their systems.
• Dispatch police, fire or guard service as necessary.
• Process inbound phone calls from customers and employees.
• Answer inquiries by clarifying information; research, locate, and provide information.
• Accurately document events for historical records.
• Resolves problems by researching issues; exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Protect the integrity of the company and their customers

Requirements
• High School Diploma or equivalent
• 1+ years Administrative/ Clerical experience working in an office setting.
• 1+ years Customer Service experience working in a call center preferred
• Security experience helpful
• Must be proficient in using a computer (Microsoft Office- Word, Excel, Outlook)
• Excellent Customer Service Skills
• Excellent Communication Skills in Written and Oral (English)
• Good Listening Skills
• Type at least 45 wpm. Good at Data Entry.
• Good at multi-tasking
• Able to work in a fast pace environment
• Good at Problem Solving

TO APPLY: Go to our website at www.hi-employment.com/jobpostings, select position applying for and click on the "Apply Now" button. Please note on your resume the position you are applying for. We will contact you if selected for further consideration.

Please visit our career page at www.hi-employment.com/jobpostings to review our current openings.
HiEmployment is a locally owned and operated staffing agency located on all major islands. Temp and temp to hire opportunities in Administration, Accounting, Industrial, General Labor, Agriculture, Drivers, Education and Hospitality. Be sure to check weekly for updates!

Our friendly and experienced staff are ready to help you in your career search today - let's get to work!

HiEmployment

Address

Honolulu, HI
USA

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