Skip to Main Content

Call Center Operator/Dispatcher

HiEmployment Honolulu, HI

  • Posted: over a month ago
  • $14 to $15 Hourly
  • Full-Time
  • Benefits: medical, vision, dental
Job Description

We are currently hiring for a Call Center Operator/ Dispatcher for a local security company. The Call Center Operator/Dispatcher will be responsible for monitoring incoming security alerts and responding accordingly. Additional duties will be handling sale inquiries, resolving technical problems, and documenting events.

Position: Call Center Operator/ Dispatcher
Starting Pay: $13.50 -15.00/hr *Paid Weekly
Schedule: Must be flexible to both Mid Day and Overnight Shifts including weekends and holidays as it is a 24/7 call center operation. Training is held Monday to Friday 8:00am to 4:30pm.

Shift Currently Available
Mid day 2:00pm - 10:30pm
Overnight 10:00pm to 6:30am
Type: Full-time | Temp to Hire
Location: Airport/ Honolulu, Hawaii
Parking: Available for employees at no cost

Job Duties:
• Monitor incoming security alerts and respond to premise (via phone) and/or authorities.
• Notify customers of any issues with their systems.
• Dispatch police, fire or guard service as necessary.
• Process inbound phone calls from customers and employees.
• Answer inquiries by clarifying information; research, locate, and provide information.
• Accurately document events for historical records.
• Resolves problems by researching issues; exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Protect the integrity of the company and their customers

Requirements
• High School Diploma or equivalent
• 1+ years Administrative/ Clerical experience working in an office setting.
• 1+ years Customer Service experience working in a call center preferred
• Security experience helpful
• Must be proficient in using a computer (Microsoft Office- Word, Excel, Outlook)
• Excellent Customer Service Skills
• Excellent Communication Skills in Written and Oral (English)
• Good Listening Skills
• Type at least 45 wpm. Good at Data Entry.
• Good at multi-tasking
• Able to work in a fast pace environment
• Good at Problem Solving

TO APPLY: Go to our website at www.hi-employment.com/jobpostings, select position applying for and click on the "Apply Now" button. Please note on your resume the position you are applying for. We will contact you if selected for further consideration.

Please visit our career page at www.hi-employment.com/jobpostings to review our current openings.
HiEmployment is a locally owned and operated staffing agency located on all major islands. Temp and temp to hire opportunities in Administration, Accounting, Industrial, General Labor, Agriculture, Drivers, Education and Hospitality. Be sure to check weekly for updates!

Our friendly and experienced staff are ready to help you in your career search today - let's get to work!

Company Description
We want to hear from you!

HiEmployment Staffing Services is a locally owned and operated staffing agency offering career opportunities for in several industries. Located in Honolulu, Waikiki, Maui, Kauai, Kona and Hilo. We specialize in temporary, long-term and direct hire positions. Industries include:

Administration - Office, Data Entry, Reception, Accounting, Customer Service, Clerical
Agriculture - Farm production
Education (Substitute Teachers and Teacher's Aides)
General Labor - Warehouse, Set-up, Production, Receiving
Drivers - Non-CDL drivers, no passenger
Hospitality - Food and Beverage Event Servers, Banquet Set-up, Bar, Concession, Cashiers, Kitchen Cleaners (Dishwashers), Registration Staff, Parking monitors, Traffic Control and Housekeeping
Permanent or Direct Hire Positions - our Permanent Recruiting Team has several Management and Executive Career opportunities.

Submit your resume to www.hi-employment.com/application. We look forward to speaking with you.

HiEmployment

Why Work Here?
Find your career at HiEmployment - Temp, Temp to hire, On-call, flexible work opportunities. We want to hear from you!

We want to hear from you! HiEmployment Staffing Services is a locally owned and operated staffing agency offering career opportunities for in several industries. Located in Honolulu, Waikiki, Maui, Kauai, Kona and Hilo. We specialize in temporary, long-term and direct hire positions. Industries include: Administration - Office, Data Entry, Reception, Accounting, Customer Service, Clerical Agriculture - Farm production Education (Substitute Teachers and Teacher's Aides) General Labor - Warehouse, Set-up, Production, Receiving Drivers - Non-CDL drivers, no passenger Hospitality - Food and Beverage Event Servers, Banquet Set-up, Bar, Concession, Cashiers, Kitchen Cleaners (Dishwashers), Registration Staff, Parking monitors, Traffic Control and Housekeeping Permanent or Direct Hire Positions - our Permanent Recruiting Team has several Management and Executive Career opportunities. Submit your resume to www.hi-employment.com/application. We look forward to speaking with you.

HiEmployment's Logo

Address

745 Fort St.

Honolulu, HI
USA

Website

View all jobs at HiEmployment

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.