Assistant Manager

Hewn, an independently owned artisan bakery, is hiring a Front of House Assistant Manager for our Evanston Bakehouse. The Assistant Manager assists and works with the FOH Manager with all FOH operations. They are responsible for ensuring that the store meets company standards in customer service, retail sales, staffing, quality control, and visual merchandising. The Assistant Manager assists the Store Manager with the goal of providing customers with excellent, quality products and efficient, friendly service. This Assistant Manager coordinates all procedures in the absence of the Store Manager and works closely with the store owners. They will be expected to learn and communicate about Hewn products effectively and accurately.
Store Operations:
• Assists store manager in overall management of the store.
• Partners with the store manager in creating sales volume growth and creating a positive customer experience.
• Assists store manager in planning and executing sales promotions and maintaining a positive community image.
• Ensures that the store has sufficient product, merchandise, and supplies needed to manage an efficient store. Assists with inventory management and ordering.
• Performs opening and closing duties.
• Ensures that equipment is maintained in a safe and clean manner.
• Assists store manager with all holiday and catering pre-orders.
• Assists the store manager in maintaining proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.
• Coordinates all coffee/drink ordering and training
• Completes all FOH duties including register, packaging product, customer service, cleaning etc.

Service:
• Pro-active in solving customer problems and satisfying customers in various situations.
• Ensures that all team members provide customers with efficient and friendly, superior service on a consistent basis.
• Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment.
• Maintains efficient, friendly service standards.
• Ensures that all team members are educated on our products and services.
• Consistently maintains the highest quality product standards.
• Assists in the training of new employees.
• Motivates staff to maintain quality and consistent product.

Qualifications:
• Minimum high school diploma or equivalent; college degree preferred.
• Minimum one year bakery/coffee retail experience.
• Barista/espresso experience required.
• Register and cash handling experience.
• Computer proficiency in Microsoft Word and Excel.
• Weekend availability required.
• Must have effective problem solving/decision making abilities; Well-organized and detail-oriented.
• Must be able to lift up to 40 lbs and be on feet for several hours.
• Must have excellent verbal and written communication skills.
• ServSafe Managers certification is required.