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Gold Choice Customer Care Rep

Hertz Car Rental Company Phoenix, AZ
  • Expired: 28 days ago. Applications are no longer accepted.

The Customer Care Representative is an essential member of our team at our airport locations. Often the first face our travelers see upon arriving to do business with us, our CCRs serve as brand ambassadors with a welcoming smile. Exhibiting a genuine interest in the needs of our travelers will help you to build rapport while providing the fastest, easiest and most valued experience to our customers.

As a CCR with Hertz, you will become a subject matter expert in providing the vehicle our travelers want and need, in a timely and efficient manner. You will be empowered to provide each customer with the best vehicle for their needs and to create memorable experiences. You will fully understand your role in building loyalty to our Hertz brand.

Responsibilities

  • Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.

  • Welcome each customer with a smile.

  • Proudly represent Hertz with your professional appearance, language and behavior.

  • Focus on providing a clean and safe vehicle, to every customer, every time.

  • Take ownership of each customer’s service experience by immediately owning and resolving issues.

  • Be proud of our brand and the role you play in our success.

  • Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.

  • Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.

  • Build brand loyalty.

  • Utilize company approved sales and service techniques when determining customer wants and needs.

  • Offer optional products to meet customer wants and needs.

  • Prepare all rental and return documents accurately and completely.

  • Qualify each customer using our company rental requirement guidelines.

  • Provide customers assistance with directions, maps, local area information, appropriate service information, etc.

  • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

  • Ensure that the return date and time on the rental agreement is accurate.

  • Review all charges at the time of vehicle return.

  • Prepare the Rental Agreement Folder with all required information.

  • Answer the phones to assist customers in a friendly, helpful and prompt manner.

  • Assist customers by effectively resolving all customer service issues.

  • Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Mandatory Requirements

Educational Background

  • High School diploma or equivalent

Professional Experience

  • A minimum of one year of sales or customer experience in a high volume or service oriented environment

Skills

  • Passion for customer service and attention to detail - Goes the extra mile

  • Self-motivated to achieve and exceed targeted goals

  • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.

  • Proficiency in English

  • Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

  • Work in a fast paced environment with a variety of tasks.

  • Excellent organizational and time management skills

  • Demonstrate professionalism and interpersonal skills

  • Proven experience of working well within a team

  • 100% customer focus, with proven experience within a customer facing environment

Additional Requirements

  • Work flexible shifts including weekends and holidays; and work overtime as required

  • Work outdoors during all weather conditions

  • Stand for long periods of time

EEO Statement

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Hertz Car Rental Company

Why Work Here?

Amazing car rental company in business for over 100 years. Career Advancement and more

Well known for our solid worldwide reputation, Hertz is proud to be the largest car rental company. At Hertz, we know service excellence is built on our employees. We recognize that you are a unique individual and we understand that you value benefits and rewards that provide flexibility, choice, and control.

Address

1711 E Buckeye Rd, Phoenix AZ 85034
Phoenix, AZ
85034 USA

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