SUMMARY
Immediate opening for an experienced kitchen and bath designer to provide customer support in room design and purchase of products/accessories. 1-3 yrs K&B experience and proficiency with 20/20 software design system required.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Greets customers on sales floor or on-site and determines make, type, and quality of merchandise desired.
Responds to phone inquiries to solve problems, take orders, and sell product.
Suggests design and product that will provide a solution to the customer needs.
Converts customers’ concepts to CAD design – personally or through design staff.
Reviews design options with customer and creates the order from the accepted design format.
Receives deposit payments or obtains credit authorization.
Arranges for delivery of merchandise to customer.
Communicates with all involved parties regarding design changes, service schedules and other concerns. Coordinates services as needed.
Confer with customers and company managers to investigate and resolve complaints or discrepancies on product or services.
Maintains minimum inventory requirements and requisitions additional from stockroom.
Participates in all required training assignments.
Displays teamwork and effort in performance of all duties.
Supports the goals and objectives of Ed Herrington, Inc. through adherence to company policies, safety guidelines, and work requirements for successful completion of all assignments.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate’s Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, rations, and proportions to practical situations.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate.
OTHER
Full or Part Time position. Hours as assigned in a Sunday – Saturday workweek.
Metrics:
Sales GP achievement – current vs. prior year; current year vs. goal
Returns/credits
Open orders - # and aging
Price overrides
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