Senior Account Manager

WHO IS HERITAGE WERKS?

Heritage Werks is the heritage agency for sports, brands, and entertainment. We specialize in establishing and maintaining state-of-the-art archival programs and curating compelling content and narratives to fuel interactive experiences, new stadiums, corporate anniversaries, social/mobile content, exhibits, museums, storytelling campaigns, and much more.

The Heritage Werks team combines the expertise of highly trained archivists with brand strategists and communicators who are experienced in working with some of the world's most respected organizations. We fuel the way organizations connect with customers and communities and how employees connect with each other.

Some of the things you can expect working at Heritage Werks...

• Contributing to a fun, energetic, and entrepreneurial team within a growing company
• Training and development opportunities to support professional development and career growth
• High level of autonomy with exposure to a variety of areas and industries
• A history of proven success that drives the team forward

POSITION SUMMARY

Are you passionate about maintaining exceptional relationships with clients, being a trusted advisor, and delivering smart and impactful solutions? Are you a highly driven and engaged client services professional looking to grow your career within an exciting business? If so, we would like to talk with you about our Senior Account Manager opportunity!

The Senior Account Manager is responsible for leading agency relationships with corporate clients, including luxury brands and DOW 30 companies. As a member of the Client Services Team, you will nurture and deepen existing client relationships and work with various teams across the organization to ensure the seamless delivery of projects and programs that align with the client's business goals.

RESPONSIBILITIES

• Develop and maintain strong relationships with key stakeholders and manage day-to-day account relationships.
• Work as part of an interdisciplinary team of professionals including our archival team, research team, project management, creative, media, finance, and billing. Create and present account briefs to client teams.
• Confidently pitch conceptual proposals and champion solutions to senior-level client contacts.
• Work to onboard and set the strategy for new clients and collaborate with existing clients to understand their communications and brand strategies.
• Surface new opportunities with clients and collaborate with internal teams to develop related proposals.
• Lead communications with clients - verbal and written, including regular executive updates, tailored to a client's specific needs.
• Set expectations with clients that incorporate realistic internal deadlines and work with client teams to ensure that delivery aligns with expectations.
• Work with project management to ensure all project activity aligns with the client's strategy throughout the engagement and serves as a final quality check before deliverables are sent to clients.
• Travel required to visit client sites, as needed, and occasional travel to Heritage Werks Headquarters, located in the Atlanta area, is required.

Requirements

• A Bachelor's degree in a related field is required.
• Six - eight years of client service and brand strategy experience, with demonstrated success in growing high-level client relationships, resulting in new business opportunities.
• Prior experience managing blue chip or Fortune 500 clients is highly preferred, along with agency environment experience.
• Ability to lead through influence rather than direct authority.
• Must be a strategic thinker, with a high motivation to understand clients' business goals, and comfortable pitching new ideas and creative solutions to key decision-makers.
• Excellent interpersonal skills, including strong verbal and written communication skills, and demonstrated success in effectively communicating at all levels of an organization.
• Must demonstrate keen attention to detail and the ability to manage complex information with a commitment to accuracy.
• Self-starter attitude that shows initiative and the ability to work well independently and as part of a team.

LOCATION

• Fully remote position based in the West or Mountain region; potential travel up to 15%

Benefits

This role offers competitive compensation and is eligible for participation in Heritage Werks' comprehensive benefits programs including:

• Medical, Dental, and Vision Insurance
• Life insurance
• Long-term and short-term disability
• Employee Assistance Program
• Flexible Spending Accounts (FSA)
• Paid time off & paid vacation

Heritage Werks is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Heritage Werks is committed to providing veteran employment opportunities to our service men and women.