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Call Center Agent

Heritage Property Management Services, Inc. Atlanta, GA
  • Expired: over a month ago. Applications are no longer accepted.

Job Summary: Call Center Agent

Answer incoming calls and electronic communications from customers who require a response to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will also project a professional company image through voice and online interactions.

Key Responsibilities:

· Answer a high volume of incoming calls and electronic communications from customers

· Utilize internal systems to initiate and complete service orders and handle customer requests

· Assist with correspondence and coordinating direct mailings

· May be requested by the Director to work in one or multiple queues/ skill sets over various customer contact channels

· Continually maintains working knowledge of all company systems, services and programs. Keeps abreast of new technologies, systems and procedures related to property management. Performs other related duties as assigned.

· Administrative tasks may be assigned to learn the business

Contact Center Objectives:

  • Provide friendly and high-quality service to all customers, external and internal
  • Achieve responsiveness goals, properly set expectations and follow through
  • Be trained and knowledgeable in all requisite topics and processes
  • Continually strive to improve first communication resolution

Essential Elements:

· Call Center experience preferred

· Positive

· Professional

· Client-oriented attitude

· Problem solver

· Multi-tasker

· Possesses a working knowledge of MS Office products including Word and Excel. Must be able to generate appropriate business letters.

· Strong written and verbal communications skills. Ability to understand and carry out industry specific written and oral direction. Presents ideas in a clear, concise, understandable, and organized manner.

· Ability to relate well with others even while working at a distance without the benefit of personal contact. Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through.

· Ability to exercise judgment and discretion. Must be professional at setting priorities and coping with competing demands.

· Excellent time-management and general organization skills.

Heritage Property Management Services, Inc.

HERITAGE PROPERTY MANAGEMENT Heritage Property Management Services, Inc. is a full service property management firm that has been in business since 1982. We specialize in the management of both Homeowners Associations and Condominium Associations. Currently, our portfolio includes over 85,000 homes spread across more than 550 communities. Our professional staff and comprehensive approach to property management are what allow us to build better communities for the Associations we serve.


Atlanta, GA