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Senior Program Manager/Hybrid

Heritage Interactive Services
Indianapolis, IN
  • Posted: 4 days ago
  • Full-Time
Job Description

Primary Purpose

To lead a team of Program Managers engaged in identifying, implementing, and maintaining by-product management programs for multiple Heritage Interactive customers.

Essential Functions and Responsibilities

  • Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
  • Develop and lead a team of Program Managers servicing multiple customer accounts.
  • Serve as primary point of contact - and build trusted relationships - for specific customer contacts under direction of Operations Manager.
  • Serve as a mentor and knowledge resource to co-workers.
  • Lead and support Program Manager Team in all areas of their day-to-day business.
  • Manage each team members' performance and career development.
  • Continuously analyze team for adequate staffing based on customer and contract demands.
  • Work with leadership on development and implementation of new opportunities.
  • Manage new customer implementation process within team.
  • Prepare and present corporate updates on a regular basis.
  • Consult with clients and vendors to develop solutions to improve by-product management processes.
  • Balance customer contract requirements and company profit initiatives.
  • Identify all opportunities that can be serviced by Heritage Interactive and its partners.
  • Meet with supplier partners to discuss and negotiate opportunities.
  • Preparation of annual budget for client's waste management activities.
  • Monitor adherences to budget and negotiate changes with clients when needed.
  • Manage implementation to improve waste management procedures.
  • Assist with escalated customer aging requests from Account Administrators.
  • Enter and maintain information within Salesforce for opportunity tracking.
  • Review cost and profit analysis prepared by Program Managers.
  • Review and advise on customer proposals.
  • Review and approve the need for new suppliers within customer programs.
  • Prepare regular operational performance reviews for internal leadership.
  • Manage non-contract opportunities derived from customer or vendor relationships.
  • Travel throughout US and Canada - approximately 20-60%, depending on account portfolio.

Heritage believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Education: High School Diploma or its equivalent required. Four-year degree preferred.

Experience: 4+ years of experience providing consultative solutions to clients required. 2+ years of experience managing a team preferred. Proven experience balancing and delivering multiple projects in a deadline driven environment required.

Knowledge and Abilities: Must be capable of motivating and supervising employees while balancing and delivering multiple projects in a deadline driven environment. Must possess strong attention to detail; superior time management skills; excellent communication and relationship building skills. Ability to foster lasting relationships with clients and supplier partners. Must be comfortable building relationships in-person and remotely. Ability to solve problems and provide solutions with limited direction. Ability to write and review business proposals. Strong Microsoft Excel skills. Ability to develop a sound knowledge and understanding of various federal, state, and local industry-related regulations.

A post offer drug screen will be required.

EEO including disability/veteran

Heritage Interactive Services


Indianapolis, IN
46268 USA



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