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Seasonal Customer Service Representative

Herff Jones Indianapolis, IN
  • Posted: over a month ago
  • $15 to $17 Hourly
  • Full-Time

Herff Jones, A Varsity Achievement Brand, is looking to hire a Seasonal Customer Service Representative for the Customer Service Department. As a Customer Service Representative, you will perform and be responsible for providing exceptional customer service to all Herff Jones customers, including both internal and external customers, via phone, email and online. If you are a champion for customer service, we want you!

Full-time seasonal positions available.

Standard shift is Monday through Friday, 8:00am - 5:00pm.

Schedules and overtime may vary during peak season including Saturdays.

What we want you to accomplish:

  • Represent Herff Jones in a positive and professional manner
  • Meet or exceed call center goals and objectives
  • Learn and understand the various products, processes, and systems for successful service support
  • Provide complete and accurate assistance with all customer inquiries via phone and email

What you’ll be doing on a daily basis:

  • Provide proactive customer service to internal and external customers via phone, email and web inquiries.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction and adjustment; and following up to ensure resolution.
  • Manager/process customer orders and requests for various Herff Jones products and services.
  • Assist customer with online ordering and questions.
  • Perform all other functions as assigned.

What you will bring to the table:

  • 1-2 years previous customer service experience with proven record in a high-volume call center
  • Good working knowledge of Microsoft products and be familiar with technology (email, internet).
  • Outstanding oral and written communication skills.
  • Team player with the ability to work with various personality types.
  • Strong technical knowledge of order entry and processing systems/orders.
  • Experience managing excellent customer service relations via email, internet and via the phone.

Education / Certifications Required:

  • High School Degree or GED, College Degree or 2 years equivalent experience preferred
  • Bilingual in Spanish is a plus

Physical Requirements:

  • Daily activity includes but is not limited to reading, lifting, carrying, sitting, fingering, grasping, reaching
  • Use of a step ladder to retrieve customer files as needed
  • Being able to sit for long periods of time
  • Ability to look at a computer for extended periods of time
  • Use of a step ladder to retrieve customer files as needed

ABOUT HERFF JONES

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. A division of Varsity Brands, Herff Jones’ products include class rings and jewelry, caps and gowns, yearbooks, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 2,000 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 99 years. For more information about Herff Jones or Varsity Brands, please visit www.herffjones.com or www.varsitybrands.com.

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Herff Jones

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. A division of Varsity Brands, Herff Jones’ products include class rings and jewelry, caps and gowns, yearbooks, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 2,000 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 99 years. For more information about Herff Jones or Varsity Brands, please visit www.herffjones.com or www.varsitybrands.com.

Address

4719 W. 62nd St. Indianapolis IN 46268
Indianapolis, IN
USA

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