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Director of Operations

Here Tomorrow
Neptune Beach, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Here Tomorrow is hiring a Director of Operations as a full-time position in Jacksonville, Florida. 

The Director of Business Operations manages the day-to-day operations and logistics of Here Tomorrow. As a senior leader, this position works with the Executive Director to implement strategies and projects to help the business run smoothly and broaden community impact.  This position leads major organization-wide changes and communicates across departments to ensure proper workflow.  Additionally, this position is responsible for ensuring that each touchpoint across the customer journey is engaging, efficient, and effective.  This position will lead collaboration with healthcare organizations to identify people at high risk for suicide.  The position will contribute to organizational strategy related to scaling our service model and creating an unparalleled customer experience for individuals and families served by Here Tomorrow.

Responsibilities:

  • Oversee the day-to-day operations of Here Tomorrow
  • Use information from customer experience to gain insights from the customer’s unique perspective to augment the customer experience and cultivate customer loyalty
  • Increase customer satisfaction, loyalty, and advocacy at every touchpoint
  • Co-lead with executive director initiatives to reach target population through SEO, community partnerships and outreach
  • Monitor, track and analyze phone system and website chat data to continuously improve customer experience
  • Utilize organization website to advance our mission by contributing to website strategy, content, and making updates
  • Responsible for customer experience survey planning, analyzing and reporting results
  • Widen the impact of Here Tomorrow in the community by promoting the services of the organization in the community
  • Contribute to the planning and execution of community awareness initiatives
  • Collaborate with team to develop innovative approaches for engaging at-risk individuals, their families and those who may be able to intervene to prevent tragedy
  • Build strategic alliances with community partners and stakeholders with the goal of advancing the mission of Here Tomorrow in our community
  • Contribute to event planning process for fundraising campaigns and events
  • Support team members as needed with other projects
  • Promote a person-centered approach to serving people with mental health conditions and support the efforts of the Advisory Committee
  • Live the Here Tomorrow mission and organizational values of love, sharing, innovation, and perseverance.
Position Performance Measures:
  • Greater community understanding of the organization’s cause
  • Greater desire of the community to support the organization financially
  • Empowerment of local community to effect change around cause
  • Increased public safety
  • Increased public health
  • Increased customer loyalty
  • Increased referrals for services

If you are interested in learning more about a career with Here Tomorrow as a Director of Operations, apply today!  

Here Tomorrow

Address

Neptune Beach, FL
32266 USA

Industry

Business

View all jobs at Here Tomorrow