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Field Service Technician, Level 1

Hennessy Industries Manchester, NH
  • Expired: 15 days ago. Applications are no longer accepted.

Industry-leading compensation package, with competitive base pay plus flat rate and commission; great health benefit plans including medical, dental, and vision; 401(k) with Company match; and much more!

Purpose of Position
As a member of the Hennessy Industries team, you will be part of an established, respected, global organization that strongly supports individual growth. As a Field Service Technician, Level 1, you will cultivate relationships with end users of Hennessy Industry’s Coats®, BaseLine®, Bada® and Ammco® after-market tire and wheel service equipment and accessories to grow the lifetime value of each customer.

With an industry-leading compensation package and highly competitive benefits, Hennessy Industries, part of the Fortive family (a Fortune 500 Company with growth in our DNA), offers paid training and will provide you with the equipment you need — including a vehicle and all tools — to install equipment, train your customers on its usage, and administer repairs. Fortive’s focus (“For you, for us, for growth.”) means you are fully supported from all levels of the organization, and empowered to deliver on your own potential.

As the key point of contact in the field for customers, you’ll advise them on proper equipment applications and work as a commissioned sales representative who helps them select the right accessories and decide when it is time for an addition or an upgrade. Our industry-leading compensation package - with an hourly wage plus additional lucrative compensation for service calls, and commission opportunities for new customer sales - means virtually unlimited potential to earn.

Designed for technically minded professionals with an entrepreneurial spirit and passion for customer service, the Field Service Technician, Level 1, position lets you set — and move — the bar, so you can deliver on your potential.


Key Responsibilities

  • Specialize in the installation and basic repair of Coats®, BaseLineTM and Ammco® aftermarket tire and wheel service equipment.

  • Advise customers with application questions involving the use of our equipment including proper techniques and accessory usage.

  • Conduct installation and removal of tire and wheel service equipment.

  • Conduct product training and demonstration during installation of new equipment to end-users.

  • Conduct the billing and collection for services rendered including processing invoices as well as collecting cash, checks,and other forms of payment.

  • Manage parts inventory and perform a cycle count of inventory in each of the defined time periods.

  • Perform other duties and responsibilities as assigned.


Relationships

  • Build strong relationships with customers of Hennessy products (shop managers, automotive technicians, and other members of the tire and wheel service industry) as well as with various employees of Hennessy, especially those in field service, customer service and finance


Highly Competitive Benefits

  • Base pay + commission potential

  • Opportunities for advancement

  • Company-provided vehicle with fuel and maintenance included

  • Paid factory training

  • Health insurance

  • Paid vacation and holidays

  • 401(k) with company matching and company contribution after one year

  • Dental insurance

  • Disability insurance

  • Life insurance

  • Vision insurance

  • Tuition assistance

  • Maternity/paternity leave


Education

  • A technical degree or equivalent combination of experience and education and/or military training is required.


Background and Skills

  • The successful candidate will possess 1-2 years’ experience in the maintenance, troubleshooting and repair of complex electromechanical equipment in an end-user environment.

  • Working knowledge of electrical systems, pneumatics and hydraulics including the ability to read schematics and use the appropriate testing devices proficiently.

  • Ability to plan, schedule and coordinate activities to satisfy customer needs on a timely basis.

  • Outstanding communication (both oral and written) skills.

  • Able to calculate costs for the end users, basic math skills.

  • Proficient in computer and internet usage.

  • A demonstrated dedication to and a history of providing outstanding service and support as well as a positive, professional, proactive presence that will develop confidence, trust and respect with our customers is required. - Clean driving record with current legal state driving license.

  • Physical requirements include the ability to lift and carry up to 50lbs.

  • Must be able to be bonded in the state(s) that you will operate in.


About Us
With facilities in the U.S., Canada and abroad, Hennessy Industries is one of the world’s foremost manufacturers of aftermarket wheel-service equipment. Hennessy designs, builds and markets equipment, accessories and consumables under three renowned brand names: AMMCO®, COATS® and BADA®.

For more than 50 years, BADA® has provided one of the most comprehensive selections of wheel weights in the world, and it is now leading the transition from lead weights to the most environmentally friendly alternative – steel.

Hennessy constantly solicits feedback from customers to understand their unique needs and challenges. This open dialogue allows us to continually refine our existing products as well as develop new tools and equipment to meet the demands of a changing marketplace.

It is the policy of the Fortive Corporation operating companies to provide equal employment opportunity to all persons regardless of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Additionally, the companies will provide reasonable accommodations for qualified individuals with disabilities.


Fortive Corporation Overview
Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com.


EEO Statement
"The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a ""Fortive Company."" Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The "’EEO is the Law’” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or email applyassistance@fortive.com to request accommodation."

Hennessy Industries

Why Work Here?

Paid training, Opportunities for Advancement, Paid Vacation and Holidays

Address

Manchester, NH
USA