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Automotive Service Advisor

Henderson Ford
Waveland, MS
  • Posted: over a month ago
  • $55,000 to $65,000 Yearly
  • Full-Time
  • Benefits: medical, 401k,
Job Description

We are looking for a competent, friendly automotive service advisor to join our automotive shop. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and have the ability to perform basic math skills.

Responsibilities:

  • Greet customers upon arrival to shop
  • Typing up service tickets based on the customer's concerns with vehicles.
  • Make appointments for service work to be done
  • Ascertain reason for customer visit through verbal interview and visual assessment of the vehicle
  • Connect customers with the appropriate automotive mechanic or technician
  • Consult with mechanics regarding appropriate service options
  • Develop as many solution methods as possible, attempting to keep costs low
  • Explain all service options to customers including time and cost estimates
  • Provide in-depth information on original equipment manufacturer (OEM) part options
  • Advise customers on warranty protections and other potential cost-saving service options
  • Track maintenance or repair status, fill out reports on labor and cost of all services
  • Perform post-service inspection with customers and answer any questions they may have
  • Ring up customers at the front desk and facilitate financial transactions
  • Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
  • Manage shop workflow and schedule for mechanics and technicians

Qualifications:

  • High school diploma or equivalent required
  • Previous experience in the automotive industry required
  • Excellent interpersonal communication skills
  • Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology
  • Compassionate and patient demeanor
  • Extensive knowledge base of the automotive industry and parts
  • Excellent customer service, interpersonal, and communication skills.
  • Strong organizational, decision-making, and problem-solving skills.
  • The ability to communicate with mechanics, customers, and management.

 

Join our growing team. Apply today!

Henderson Ford

Why Work Here?
Great work environment. Fantastic staff to work with.

Address

105 Hwy 90

Waveland, MS
USA

Industry

Automotive

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