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Project Coordinator

Hendall Inc
Rockville, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


Hendall is currently seeking a Project Coordinator in support of Centers for Medicare & Medicaid Services Center for Consumer Information and Insurance Oversight (CCIIO) Service Desk (MSD). MSD provides assistance to CCIIO application development organizations (ADO), issuers, agent brokers, Health Insurance Marketplaces, state agencies, insurance companies, third-party administrators (TPA), and other healthcare stakeholders with the implementation and operational issues of the Patient Protection and Affordable Care Act (PPACA or ACA) of 2010.


The Project Coordinator will provide administrative and project management support and coordination across the MSD program.

  • Support daily operations.
  • Coordinate tasks related to service desk oversight and technical support activities, customer service management, service level management, knowledge management, incident management, access management, and communications and other project areas.
  • Facilitate meetings with stakeholders.
  • Track CMS system user and administrator access.
  • Participate in weekly client and contractor status meetings.
  • Create weekly/monthly reports.
  • Create and maintain meeting minutes and track action items.
  • Maintain project documents.


  • Bachelor's degree in related field.
  • Minimum 3 years of relevant experience in health and human services field.
  • Excellent communication skills.
  • Proficiency in MS Word, Excel, PowerPoint, Outlook, Project.
  • Ability to obtain security clearance.


  • Prior CMS project experience - preferably within CCIIO.
  • Familiarity with some relevant methodologies, datasets, tools, and systems including eXpedited Life Cycle (XLC), security documentation, CMSNet, SharePoint, JIRA, Confluence, ServiceNow, Slack, Salesforce, or Tableau.
  • Experience with Section 508 compliance.

Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Hendall Inc


Rockville, MD
20850 USA



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