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Bi-Lingual Care Coordinator

Help At Home Allentown, PA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Title:             Care Coordinator

Reports to:         Branch Manager or Care Coordinator Supervisor (branch specific)

FLSA Status:       Non-exempt (OT eligible)


General Description:

The Care Coordinator serves as the liaison between a designated branch or territory and its caregivers & clients. This role develops appropriate care plans for clients and oversees caregivers to ensure that clients receive quality care. The Care Coordinator understands policies and ensures compliance with regulatory and Company rules and guidelines


Primary Responsibilities:

  • Visits new clients, assesses their needs, and observes their home conditions
  • Develops the initial Care Plan
  • Completes all required documentation including contracts, releases, and mandated disclosures
  • Interviews new caregivers and initiates the employment process by performing a face-to-face interview and providing them with the employment information packet
  • Maintains a schedule of client follow up
  • Performs client reassessments in person every 120 days
  • Notifies Case Manager of any changes in the client’s condition that may necessitate changes to the established care plan
  • Monitors caregiver performance, provides education and coaching on changes to client SAF or Individual Service Plans, and generally maintains positive working relationships
  • Handles client complaints and problems; documents and reports any significant issues to the appropriate Branch Manager or Case Manager Supervisor or elevates issues for further attention or resolution as required.
  • This position is a mandatory reporting position of any critical incidents
  • Maintains high standards of quality service
  • Consistently maintains the confidentiality of client, caregiver, and agency information
  • Ensures compliance with local, state, and federal laws as well as with company policies and procedures
  • Participates in staff meetings, company sponsored training and team meetings as directed
  • Performs other job-related duties as assigned



Upon hire, all employees will be required to complete the mandatory in-service training related to the following topics:

  • Identification and Prevention of Abuse and Neglect and Exploitation of an individual.
  • Recognizing, Reporting and Investigating Critical Incidents
  • Participant Complaint Resolution
  • Quality Management Plan
  • Agency Emergency Preparedness
  • Handling Medical and Behavioral Emergencies
  • Infection Control and Standard Precautions
  • Tuberculosis
  • Alzheimer’s and Dementia
  • Health Insurance Portability and Accountability Act
  • Department Policy on intellectual disability principles and values.
  • Training to meet the needs of an individual as identified in the ISP
  • Grievance Procedures
  • Department Issued Policies and Procedures
  • Accurate billing and documentation of service delivery.
  • Seizures
  • Bathing, shaving, grooming and dressing
  • Dysphagia
  • Hair, skin and mouth Care
  • Prevention of Falls Assistance with ambulation
  • Emergency Preparedness Meal Preparation and feeding
  • Fire Safety Toileting
  • Driver Safety (If Applicable)
  • Assistance with Self-Administered Medications



  • Knowledge and Experience: CNA or HHA certification preferred, plus at least one (1) year experience in health care, preferably in-home health or similar operation; Basic to moderate computer skills required; Minimum age requirement is 18 years.
  • Personal accountability: Exercises good health and personal hygiene practices; Demonstrates reliability and awareness of personal behavior and its impact on others; Dresses appropriately and maintains a professional appearance.
  • Interpersonal Skills: Enjoys working with people; Deals with conflicts in a professional manner; Functions well as a team member; Communicates effectively' Demonstrates optimism, enthusiasm and willingness to work constructively with other agency team members and demonstrates respect and concern for our clients and caregivers.
  • Leadership Skills: Able to supervise staff and coach them to improve functioning and overall agency services; Assertive, mature, approachable, and open-minded; Identifies and progresses toward meeting personal and professional goals.
  • Physical Demands: This position entails many hours sitting in and operating an automobile; Must be able to deal effectively with stress.
  • Transportation Demands: Employee must have the use of an automobile in good working condition, a valid PA driver’s license, and automobile insurance compliant with company policies.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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Help At Home


Allentown, PA
18104 USA
View all jobs at Help At Home