Part Time Customer Service Phone RepresentativeMidland, MI (Surrounding Area within an hour) Our company is growing and hiring Part Time. Looking for flexibility up to 20 hours per week! Opportunity to work from home for Midland Area Applicants (must live within an hour of Midland, MI)! At HelloGym, our people, and their commitment to service, make the difference. Join us in this commitment as a Customer Service Phone Representative in our Fitness Service and Sales Department. Our 3 week training at our Midland office will prepare you to work from home.
Position Summary: Are you the jokester, think you're punny (or funny), eager to make someone's day? Do you enjoy talking on the phone? If you have amazing customer service skills with the ability to lead and control a conversation, APPLY NOW!! We want you to be part of our team as a Customer Service Phone Representative in our Fitness Service and Sales Department at HelloGym. Engage and assist with a positive and energetic attitude using some of your wit and banter while on the phone. Our core values of doing the right thing, owning the outcome of each conversation, exhibiting teamwork to contribute to our fun and upbeat atmosphere, and working at your top level of excellence has driven our employees to have the ultimate communication experience with our callers, as well as mastering games like Hangman and Battleship with our in office and Midland area employees (full of wizardry and ninja like challenges)... We have a great incentive program to boost your drive and eagerness to do a great job, as well as a Fitness Reimbursement Program to promote health! We also have career development programs to nurture your skills and abilities in a growing company. Right now, we are looking for availability between 7:00 AM and 10:00 PM with Part Time availability up to 20 hours per week. You must possess the amazing ability to be accountable to your shifts, coworkers and the business. Our 3 week training at our Midland office will prepare you to work from home. In this role, you will: * Deliver excellent service as the first point of contact to our customers * Answer inbound phone calls, identify and resolve caller needs, and provide information with amazing customer service* Maintain accurate and useful database records Essential Duties and Responsibilities: * Have a designated and approved in home workspace (must live within an hour of Midland, MI)* Receive inbound calls* Place outbound follow-up calls* Answer questions about the product details, the company, and issues about account for the customers* Perform basic account maintenance activities* Meet Quality Assurance Requirements and other key performance metrics Specific Knowledge, Skills and Abilities:
* Excellent interpersonal, written, and oral communication skills* Ability to type 40 wpm+* Ability to work on a computer for extended hours as scheduled* Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections* Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment* Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone* Previous call center experience preferred* Ability to learn and navigate new software quickly* Previous telesales experience a plus, but not required* Fitness industry experience a PLUS! HelloGym offers a competitive benefits package, which includes:
* Competitive Base Wages* Group Healthcare Plan* Paid Time Off* Company Training* Career Advancement OpportunitiesHelloGym is an Equal Opportunity Employer.