Travel Planner / Customer Service Representative
Our Customer Service Representative (CSR) will act as a connection,and providing service to our clients.
The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.Customer Service Representative Responsibilities
Identify and evaluate customers’ needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Work well in a group/team setting
Motivation & Self-Discipline
Verbal and Communication
Prepare, plan and execute travel sales (including but not limited to airline, car rental, cruises, hotels, tickets/events)
Some proven customer support experience or experience as a client service representative
Laptop or desktop computer (highly recommend, however, not required) with reliable internet access
Must have a smartphone with reliable internet access
Strong phone administration skills and active listening capabilities
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
- High school degree
- Be Coachable
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Heiden TravelverseWashington, DC
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