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Parts Operations Lead - Manufacturers Rd.

Heatec, Inc.
Chattanooga, TN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Basic Function

Perform and lead all duties associated with parts sales, including front end customer service and shipping coordination, and any duties assigned by Parts Operations Supervisor.  Will be responsible for leading a team and directly assisting with supervisory tasks.


Primary Duties and Responsibilities

  1. Provide exceptional customer service to internal and external customers.
  2. Provide guidance to parts sales and shipping team.
  3. Work directly with production control and warehouse on the requirements / processes & implementation for building parts kits.
  4. Monitor / reconcile the SNI (shipped not invoiced) report weekly to keep outstanding invoicing to a minimum. 
  5. Create and monitor daily / weekly / monthly metrics.
  6. Inform inventory control of stock shortages or inventory discrepancies.
  7. Assist and guide with planning / organization / streamlining of international shipping process at the parts warehouse.
  8. Ensure all processes and improvements are implemented in the parts / shipping department.
  9. Prepare quotations as requested by dealers or customers if needed.
  10. Process parts sales orders received from dealers and customers if needed.   Evaluate orders or inquiries offering advice and perform suggestive selling.
  11. Follow-up on previous correspondence and open quotations / orders as needed.
  12. Assist Supervisor with dealer management to include dealer visits, dealer stock levels, training.
  13. Work on parts pricing as required.
  14. Ensure compliance with standard operating procedures in parts sales and shipping areas.
  15. Participate in cross-department teams and committees as needed.
  16. Perform other duties as instructed.


Qualifications and Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Ability to communicate orally and in written form in English and another language (Spanish or Portuguese) is preferred but not required. Ability to interact with people from all countries and cultures.
  2. Education/Experience:  High school diploma required.  Experience in logistics and warehousing required.  At least two years of business or customer service experience, or a combination of experience and training that provides the required knowledge, skills, and abilities is required.  





Position Description for PARTS OPERATIONS LEAD, cont.



  1. Personal Characteristics:  Ability to work well with others, exercise sound judgment and

solve problems, work independently and effectively manage workload, and work well under pressure.   This employee must have excellent oral and written communication skills, and be resourceful, well-organized, meticulous, and accurate.   Must have excellent interpersonal, communication, and collaboration skills.   Must have leadership experience.

  1. Skills: Ability to operate general office equipment including telephone, computer, calculator, photocopier, and fax machine.  Ability to use word processing, spreadsheet, and database software, Internet software, and E-mail.  An advanced working knowledge of Microsoft Office products preferable.  Excel proficiency is a requirement.
  2. Work Environment:  While performing the duties of this job, this employee is occasionally exposed to fumes or airborne particles.  The noise level in the environment varies from low to moderate.
  3. Physical Demands:  This employee is regularly required to use hands to fingers and handle items.  This employee is frequently required to sit.   This employee is frequently required to stand, walk, reach with hands and arms, and climb or balance.  This employee is frequently required to lift up to 50 pounds. The vision requirements include close vision and ability to adjust focus. This employee is occasionally required to travel by air and/or auto for business purposes.

Heatec, Inc.


Chattanooga, TN
37405 USA



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