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Customer Service/Order Fulfillment

Heartline Fitness Systems Frederick, MD

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The employee will be in charge of taking care of Heartline customer success standards, the incoming calls/emails, web requests and technician requests. As a Customer Success Specialist, you will be trained in all aspects of the service support operations and the customer journey.  Heartline uses an advanced and customized CRM/ERP system "Netsuite" to manage its operations and key performance indicators (KPI's). Through this system, we achieve operational excellence and communicate as one team to execute on our brand promises. 

Requirements:

  • 1 year Netsuite or comparable CRM experience in a customer service position required

Primary Responsibilities:

  • Answer inbound calls from customers, technicians, and vendors.
  • Monitor tracking and data entry
  • Follow customer success standards to minimize handoffs as it relates to providing assistance to customers, vendors, and employees.
  • Follow best practices with Netsuite CRM functionality and case follow-up standards to ensure customer success.
  • Validate and Update customer information in Netsuite CRM system
  • Make outbound calls to confirm scheduled service calls when needed
  • Input new customers into NetSuite CRM system.
  • Maintain positions KPI's and reports on a daily basis

Additional Responsibilities

Job Type: Full-time

Hourly Wages: $15.00 - $18.00 depending on experience

Heartline Fitness Systems

Address

Frederick, MD
USA

Industry

Business

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