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Customer Service/Order Fulfillment

Heartline Fitness Systems Frederick, MD

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The employee will be in charge of taking care of Heartline customer success standards, the incoming calls/emails, web requests and technician requests. As a Customer Success Specialist, you will be trained in all aspects of the service support operations and the customer journey.  Heartline uses an advanced and customized CRM/ERP system "Netsuite" to manage its operations and key performance indicators (KPI's). Through this system, we achieve operational excellence and communicate as one team to execute on our brand promises. 


  • 1 year Netsuite or comparable CRM experience in a customer service position required

Primary Responsibilities:

  • Answer inbound calls from customers, technicians, and vendors.
  • Monitor tracking and data entry
  • Follow customer success standards to minimize handoffs as it relates to providing assistance to customers, vendors, and employees.
  • Follow best practices with Netsuite CRM functionality and case follow-up standards to ensure customer success.
  • Validate and Update customer information in Netsuite CRM system
  • Make outbound calls to confirm scheduled service calls when needed
  • Input new customers into NetSuite CRM system.
  • Maintain positions KPI's and reports on a daily basis

Additional Responsibilities

Job Type: Full-time

Hourly Wages: $15.00 - $18.00 depending on experience

Heartline Fitness Systems


Frederick, MD



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