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Senior Relationship Manager

Heartland Honolulu, HI
  • Posted: 15 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Purpose

As a consultative outside-sales professional, the Relationship Manager/Senior Product Manager is responsible for driving revenue growth and bringing in net new business from prospects. This role set appointments with business owners to educate them about Heartland’s payment processing solution(s). RMs and SPAs do this by prospecting over the phone, face-to-face, through their networks, and building referral partnerships. These positions are compensated with one time commission, residuals and ownership. The compensation is highly leveraged with the opportunity for creating passive income while working flexible hours.

Essential Duties

● Prospect and close new merchant accounts consistently month after month.

● Provide after-sales service for the duration of a merchant relationship with HPS unless alternative arrangements have been made with reporting manager

● Market additional HPS products and services when introduced under company guidelines

● Travel to and from client sites within a designated, geographical territory

● Initiate contact with each customer a minimum of four times per year

● Respond to all sales leads within the required response time and work to solidify and close the sale. Report the results on a regular basis as defined

● Overcome customer objections, issues or concerns as necessary to solidify the merchant relationship. Candidate should have the ability to obtain a higher value from merchants based on the value-added benefits offered by the product/service

● Assess customers’ needs and identify the product/service that best meets the needs

● Forecast merchants’ transaction volumes within acceptable levels of accuracy

● Gain a full understanding of all hardware, software, and reporting offered by Heartland, and effectively communicate this information to prospects, clients and internal parties

● Continually learn all aspects of all of the products and services offered by Heartland

● Work with reporting manager to assist in developing bank, association, value-added reseller, accounting and vertical market channels targeted by Heartland

● Provide all required documentation to manager

Other Duties

● Administrative duties as needed

Required Qualifications

● High School Diploma or equivalent

● Minimum of 2 years business to business outside-sales experience

● Territory management experience

● Proven track record of success in outside sales

● A RM/SPA is expected to be at full production (as defined by HPS) within his/her first four months

Preferred Qualifications

Proven track record of success in outside sales, ideally within the equipment/payment systems environment

Career Path

Territory Manager

Competencies

*determined by Talent Management

Heartland

SERVICE. DRIVEN. COMMERCE Heartland Payment Systems is a Global Payments company. Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world. Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 29 countries throughout North America, Europe, the Asia-Pacific region and Brazil.

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