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Customer Service Payroll Specialist

Oklahoma City, OK
  • Posted: over a month ago
  • Full-Time
  • Benefits: medical, vision, 401k, dental, life insurance,
Job Description

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

What will you be doing?

  • Maintains an assigned base of payroll clients with various pay weekly, bi-weekly, semi-monthly, and monthly pay frequencies
  • Provides exceptional customer service support and resolves client issues and concerns timely
  • Effectively manage critical relationships between all channels to improve client retention
  • Competent in describing the various reports and products available via software to clients
  • Collaborate with other divisions/departments as first point of contact to filter and convey relevant information to client regarding compliance or miscellaneous initiatives
  • Establishes and maintains a positive working relationship with clients focused on partnership and common objectives
  • Proficient at client situation de-escalation and appropriately identify possible Payroll Supervisor engagement
  • Begin learning how to troubleshoot and problem solve situations that arise
  • Ability to learn and maintain a working knowledge of the Payroll Software
  • Interacts with client base via telephone, fax, and/or e-mail to obtain payroll data including hours worked, salary adjustments, special payments and employee deductions
  • Accurately keys all payroll related data necessary to process client payrolls timely by deadline
  • Facilitate, collaborate and coordinate with all departments for seamless and worry free processing to maintain positive client experiences
  • Basic understanding of ancillary product setup
  • Work effectively as part of a team for the greater good of the business, with a strong sense of urgency, punctuality and reliability to meet internal and external targeted goals daily
  • Attend training department classes for new hire training (30, 60, 90-day plan) and ongoing payroll training throughout the year.
  • Initial exposure to usage of WIKI library and all related resources and documents
  • Other administrative and clerical tasks as assigned or requested

What are the requirements?

  • Work ethic inspired by integrity, accountability, responsibility, commitment and peer respect
  • Detail oriented, with ability to focus on and comprehend numerical and financial data
  • Customer-service oriented, excellent phone and email etiquette required
  • Ability to work under time constraints and maintain daily schedules to ensure client’s payroll needs are met
  • Excellent Analytical and Problem-Solving skills
  • Ability to multi task; simultaneously interacting with clients as well as internal customers and associates
  • Ability to work independently as well as part of a team
  • Strong organizational and communication skills
  • Comfortable in Windows PC environment with accurate data entry/keyboarding skills
  • Proficient in Microsoft Excel, Word, and Outlook
  • Articulate, able to communicate professionally and confidently in both verbal and email conversations
  • High School Diploma/Equivalent required
  • Monday-Friday 10 am to 7 pm



Company Description
Heartland is now a fortune 500 company offering multiple solution services and products in the Point of Sale, Payments+ and Payroll+ space. Our motto “Entrepreneurs respectfully serving entrepreneurs" is everything our company embodies. We are here to respect the small to midsize businesses local to us. Our technology, partnerships and employee expertise enable us to provide a broad range of products and services across the US.



Oklahoma City, OK



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