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Relationship Manager - Outside Sales

Heartland Payment Systems Minneapolis, MN
  • Expired: over a month ago. Applications are no longer accepted.

Starting Job Title: Relationship Manager (Consultative Outside-Sales)

Job Code / Grade: Filled in by Compensation

Job Profile: Relationship Manager (RM)

Job Status: Full-Time

Manager: Division Manager or Territory Manager

FLSA: Exempt-Outside Sales/Administrative

Department: Outside Sales - Credit Card Processing

Location: No Assigned Territory


As a consultative outside-sales professional, the Relationship Manager is responsible for driving revenue growth and bringing in net new business from prospects. This role requires setting appointments with business owners to educate them about Heartland’s payment processing solution(s). RMs and SPAs do this by prospecting over the phone, face-to-face appointments, utilizing their networks, and building referral partnerships. These positions are compensated with upfront signing bonsues, LIFETIME residuals and ownership with a buyback option. The compensation is highly leveraged with the opportunity for creating a passive income while working flexible hours.

Essential Duties:

● Prospect and close new merchant accounts consistently month after month.

● Provide after-sales service for the duration of a merchant relationship with HPS unless alternative arrangements have been made with reporting manager

● Market additional HPS products and services when introduced under company guidelines

● Travel to and from client sites within a designated, geographical territory

● Initiate contact with each customer a minimum of four times per year

● Respond to all sales leads within the required response time and work to solidify and close the sale. Report the results on a regular basis as defined

● Overcome customer objections, issues or concerns as necessary to solidify the merchant relationship. Candidate should have the ability to obtain a higher value from merchants based on the value-added benefits offered by the product/service

● Assess customers’ needs and identify the product/service that best meets the needs

● Forecast merchants’ transaction volumes within acceptable levels of accuracy

● Gain a full understanding of all hardware, software, and reporting offered by Heartland, and effectively communicate this information to prospects, clients and internal parties

● Continually learn all aspects of all of the products and services offered by Heartland

● Work with reporting manager to assist in developing bank, association, value-added reseller, accounting and vertical market channels targeted by Heartland

● Provide all required documentation to manager

Required Qualifications

● High School Diploma or equivalent

● Minimum of 2 years business to business outside-sales experience

● Territory management experience and leadership skills

● Proven track record of success in outside sales

● A RM/SPA is expected to be at full production (as defined by HPS) within his/her first four months

Preferred Qualifications
Proven track record of success in outside sales, ideally within the equipment/payment systems environment

Career Path: Territory Manager (after 90-day training period)

Apply to learn more

Heartland Payment Systems

Heartland, now part of Global Payments Inc. (NYSE: GPN), is one of the largest payment processors in the United States, delivering credit/debit/prepaid card processing and security technology through Heartland SecureTM and its comprehensive Heartland breach warranty. Heartland also offers point of sale, mobile commerce, e-Commerce, marketing, payroll solutions and related business solutions and services to more than 400,000 business and educational locations nationwide. Heartland is the founding supporter of Merchant Bill of Rights, a public advocacy initiative that educates merchants about fair credit and debit card processing practices. Heartland also established Sales Professional Bill of Rights to advocate for the rights of sales professionals everywhere.


Minneapolis, MN